Insource Services

BASIC FUNCTION: The IT Manager is a hands-on leadership role and must have experience providing supervision and mentorship. This role also must exhibit “leadership by example” philosophy and have a good attitude, work ethic, and attendance record. The employee will exhibit a strong and confident demeanor, confident in decisions with high degree of accountability. Ultimately the IT Manager is responsible for blend of systems administration and rollout, including but limited to imaging, roll out, deployment, systems automation, and support of all systems.

SPECIFIC RESPONSIBILITIES

· Monitors computer software and hardware operating status; ensure that computers, printers, and other peripherals are in operating order.

· Calling for service if needed for all software, computers, and printers

· Performs hardware and software maintenance, when necessary.

· Reports equipment problems or failures and provides necessary documentation.

· Responsible for ALL pricing for IT equipment and additional estimates for electrical powering needs.

· Monitors, adds, updates and maintains IT helpdesk requests.

· Properly documents all ticket resolutions and follow up with all parties involved to ensure the problem was corrected to their satisfaction and/or communicates delays in ticket resolutions.

· Creates and maintains Microsoft Active Directory and Exchange accounts.

· Assists and monitors the upkeep of Distribution groups, employee email addresses.

· Sets up & installs new equipment which may include Desktops, Laptops, Printers, Network equipment, etc.

· Assist users with general computer software problems, questions and escalate to the appropriate person when necessary.

· Assist in, and/or provide training for employee and new hires in computer operations and the use of peripheral equipment (example: New Hire I.T Welcome Packet).

· Serve as a technical resource person for equipment maintenance and hardware/software purchases.

· Installs toner and clears paper jams in printers and copiers.

· Orders I.T related supplies and replacement parts as need be.

· Installs and configures all Desktop software.

· Set Up/ Clean Up of Office for New Hire and/or Employee transitioning into new role.

· Hanging/Mounting T.V.s or any other electronics needed.

· Assisting with other I.T projects requested by the CEO.

· Communicates thoroughly and timely all pertinent information regarding NH Setup and possible delays of setup.

· Complete and submit Expense reports in a timely fashion (within 30 days) if applicable.

· Uses proper phone etiquette for answering phones and interacting with customers, vendors and others.

· Maintains a positive, proactive attitude committed towards continuous improvement of company culture and productivity.

· Maintains a clean and organized work area.

· Documents, creates and improves department procedures.

· Ability to perform functions of the job with minimal direction.

· Any additional I.T requests set forth.

· You are aware and understand that this position is an on-call position and that you are on call 24-7.

QUALIFICATIONS

KNOWLEDGE: BA in Information Technology, Computer Science or Management preferred

EXPERIENCE: 5+ years working as an IT manager or relevant experience

SPECIAL SKILLS: Must be skilled in all aspects of IT and various computer systems, must have excellent communication skills with all team members, organizational skills

NOTE: This job description in no way states or implies that these are the only duties to be performed. Employee will be required to follow any other instructions and to perform any other duties requested by employee’s supervisor and/or manager. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Pay: $95,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Ability to Commute:

• Hauppauge, NY 11788 (Required)

Ability to Relocate:

• Hauppauge, NY 11788: Relocate before starting work (Required)

Work Location: In person