Senior IT Administrator - VICIdial Platform
OX Car Care Inc was started and founded in 2015 with one goal in mind, to become a household name. Through its years OX has become the fastest growing vehicle service contract company in the country! As we continue to grow our brand, we are looking for an in-house Senior IT Administrator ‑ VICIdial Platform (SITA) to join our team.
The SITA will report to the Business-Technology Manager. It's a perfect job for a systems engineer who loves “closing tickets” and writing the script that prevents them from ever reopening. You’ll keep 100+ agents online, automate routine dialer chores, and harden the underlying Linux infrastructure.
ABOUT YOU
- Highly organized, detail-oriented disposition
- Ability to thrive in a fast-paced environment where you wear several hats
- Self-starter and able to work independently
- Capacity to prioritize projects, work well under pressure and meet deadlines
- Out of the box thinker with thick skin
- Desire to contribute to the growth of a dynamic business and play an active role in the technological redefinition of our industry.
KEY RESPONSIBILITIES
Tier‑1/2 & Platform Ops
- Resolve agent issues: headsets, soft‑phones, workstation builds, SIP credentials
- Import lead files, execute DNC scrubs, adjust campaigns via VICIdial GUI & CLI
- Maintain Linux servers (Ubuntu/CentOS), apply patches, manage SSL certificates
- Perform nightly MySQL dumps; run quarterly restore drills
DevOps & Automation
- Develop Ansible or Bash scripts for patching, user provisioning, and backup validation
- Configure Netdata/Grafana alerts; fine‑tune thresholds to reduce false positives
- Manage network switches (VLAN, QoS), firewalls, and PoE phones in the call floor
- Write lightweight Python utilities to parse carrier CDRs and feed dashboards
Security & Compliance
- Enforce least‑privilege access via SSH key rotation and vault management
- Track asset inventory, warranty status, and RMA process
- Collaborate with the Manager on root‑cause analyses and preventive controls
MUST-HAVE QUALIFICATIONS
- 3–5 yrs Linux sysadmin or DevOps in a VoIP or high‑uptime environment
- Working knowledge of VICIdial/Asterisk or comparable dialer platform
- Comfort with MySQL basics, shell scripting, and network troubleshooting (TCP/UDP, SIP, RTP)
- Exposure to container tech (Docker) and Git workflow
- RHCSA, or similar certification
- Willingness to be on call 24/7
Please note: This position is on-site in our Santa Ana office and not a work-remote position.
COMPENSATION & BENEFITS
- $95,000-$110,000 annual salary (dependent on experience)
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
- Referral program
Are you ready to blend your tech genius with an owner’s perspective to redefine our industry? We hope so. Let's collaborate ASAP!
Job Type: Full-time
Pay: $95,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Do you have working knowledge of VICIdial / Asterisk or comparable dialer platform?
Experience:
- Python: 3 years (Required)
- MySQL: 3 years (Required)
- QoS: 3 years (Required)
- SSH: 3 years (Required)
- VoIP: 5 years (Required)
- DevOps: 3 years (Required)
Ability to Commute:
- Santa Ana, CA 92707 (Required)
Work Location: In person
