Letterman Solutions LLC

Letterman Solutions LLC is seeking an experienced Customer Service Engineer (System Administrator) to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The Veterans Affairs (VA) is responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure. The VA provides support staff across 100+ CONUS and OCONUS locations, including difficult-to-accommodate locales, such as high cost of living or under-supported economic areas, where VA offices or facilities may be located and require onsite services.

A Customer Service Engineer can quickly respond to end-user requests for assistance when existing manuals and scripted responses are insufficient to meet user needs. Must be able to interact with customers, diagnose problems, and lead them through the necessary steps to correct their issues. Must have experience conducting routine system administration tasks and logging data in system admin logs.

Responsibilities:

• Support the Government with installing, maintaining, testing, and troubleshooting computer systems and equipment, ensuring optimal operation and user satisfaction.

• Assist in delivering remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on hardware and software components.

• Assist in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests.

• Assist in maintaining Active Directory and other system accounts, support connectivity and client applications, and assist in configuring and supporting local and wide area network services.

• Monitor open tickets in VA’s ServiceNow customer incident ticketing system to ensure adherence to business processes, and any discrepancies identified shall be reported with proposed corrective actions for approval before implementation.

• The work environment involves passive and active elements, requiring careful handling of electronic components and adherence to safety precautions to prevent injuries or equipment damage.

• Utilize debugging protocols and processes.

• Troubleshoot problems and issues identified by customers and implement corrective actions quickly.

Location: Audie L. Murphy Memorial Veterans Hospital, 100% on-site work

Requirements

• Bachelor's degree in computer science-related or other technical discipline

• 2+ years of relevant Experience

• 8 years of additional relevant experience may be substituted for education

• Experience in conducting routine system administration tasks and logging data in system admin logs

• Knowledge of many debugging protocols and processes

• Adept knowledge of IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment

• Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and navigating through facility spaces to access and repair equipment.

Clearance requirements:

• US Citizen or Green card holder

• Willing and able to get a Public Trust Suitability clearance

Independent Sub-Contractor:

Any work would be performed under our company, Letterman Solutions LLC,

as an independent subcontractor, with no benefits.

Compensation:

Independent subcontractors can expect to be paid in the $25-$30+ an hour range, based on the independent subcontractor’s experience, qualifications, location, etc.

Contact Information

Please send your resume via email to [email protected]. In the email, please include the following:

• Locations of desired work Chicago, IL and San Antonio, TX

• Date/availability to start work

• A non-family member reference

• How you heard about the job opening

Job Types: Full-time, Contract

Pay: $26.00 - $30.00 per hour

Education:

• Bachelor's (Preferred)

Experience:

• IT systems: 2 years (Required)

Work Location: In person