JFC Global

We are seeking an experienced IT Service Desk Manager to lead and oversee IT support operations. This leadership role requires a seasoned professional with extensive experience managing IT teams and delivering customer-focused services. You will be responsible for guiding daily IT service functions, ensuring consistent, high-quality support.

What We’re Looking For:

• Proven leadership experience in IT service operations, ideally with 7+ years in a technical setting.
• Strong communication skills and the ability to build trust and cohesion within the team.
• Strategic mindset with experience analyzing performance data and improving service delivery.
• Experience with service management frameworks (e.g., ITIL) and MSP operations is a plus.
• Proactive, service-oriented attitude with a track record of driving team engagement and performance.

What You’ll Do:

• Lead and mentor the IT services team, fostering a culture of excellence and professionalism.
• Establish, refine, and optimize operational processes to drive efficiency and continuous improvement.
• Monitor performance metrics, analyze service quality, and implement solutions to enhance client satisfaction.
• Manage escalations, evaluate technology workflows, and ensure adherence to SLAs and KPIs.
• Collaborate with stakeholders to align IT service strategies with organizational goals.

Compensation & Benefits:

• Annual salary: Around 100-120k based on experience, plus comprehensive benefits.
• Health, dental, and vision coverage.
• 401(k) plan with company match.
• Generous paid time off and employee perks, including recognition programs.
• Opportunities for career advancement in a growing organization.

This position represents an excellent opportunity for a motivated leader to drive IT service excellence, foster team growth, and contribute strategically to organizational success.

INDIT

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

Work Location: In person