Staff Agency

About Us:
LMi.net is a long-standing, independent MSP and local ISP based in Berkeley. For over 30 years, we’ve supported Bay Area non-profits, mission-driven small businesses, and organizations that do meaningful work. We don’t sell fluff. We build trust, fix problems, and help people use technology better. Enjoy small business vibes while playing with lots of tech and working with down to earth co-workers and clients.

We’re also a company built by IT people — not venture capital, not sales quotas, not flashy dashboards. Our MSP team of 11 full-time, highly skilled local techs supports clients with integrity, empathy, and technical skill. If you’re looking for a team that values quality over hustle, mentorship over micromanagement, and where “work/life balance” actually means something, we might be your people.

Who We’re Looking For:

A smart, reliable, organized tech who can troubleshoot, communicate, and think critically. Someone who enjoys a mix of remote and on-site support, thrives in a fast-paced MSP environment, and likes helping small orgs make tech work better for real humans.

We’re not looking for box-checkers or script-followers. We’re looking for problem solvers.

Job Duties:

• Provide Tier 1–2 IT support to small business and nonprofit clients (remotely and on-site).
• Troubleshoot issues related to Windows/Mac workstations, servers, networking, cloud services, and business applications.
• Support users calmly and professionally — whether they’re tech-savvy or terrified.
• Deploy and maintain workstations, cloud apps, file shares, backups, servers, and network hardware.
• Use ticketing systems and modern remote management systems to manage and document work.
• Travel locally to client sites around the East Bay and San Francisco (~50% of the time).
• Participate in projects (cloud migrations, office moves, new client onboardings, etc.).

Requirements and Experience:

• 2+ years supporting business IT environments.
• Strong experience with:
• Microsoft 365 & Google Workspace
• Windows 10/11 & macOS
• Intermediate networking (DHCP, DNS, WiFi, VPN, VLANs, CLIs)
• Experience with Ubiquiti UniFi, SonicWALL, Cisco Meraki, or equivalent
• File sharing systems (SMB, SharePoint, Google Drive)
• Active Directory and/or Microsoft Entra ID with Intune
• Ability to communicate clearly and professionally with both teammates and clients.
• Self-managed, organized, and comfortable with remote work and time tracking.
• Valid driver’s license and reliable transportation.

Why LMi.net?

• We support good people. Our clients are generally awesome. Nonprofits, educators, artists, architects — they respect our work and rely on our partnership.
• We take care of our team. Work-life balance isn’t a slogan here — it’s operational. We invest in long-term relationships, knowledge-sharing, and mentorship.
• No micromanagement. No corporate B.S. You’ll have autonomy, trust, and room to grow.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Experience:

• IT support: 2 years (Preferred)

Work Location: In person