GuROO

ServiceNow Certified System Administrator:

At GuROO our mission is to deliver Enterprise Network Engineering, Enterprise IT, Program Management, and Project Management support to large commercial corporations, government agencies, and government-contracted agencies within the Washington, DC metropolitan area and beyond. We have an innovative approach to helping our customers discover, evaluate, implement, and manage advanced technology projects to enhance our clients needs.

Candidates are expected to have a strong work ethic and possess the ability to work as a critical member of a team in pursuit of mission objectives and in the support of our customers. We value candidates who are detail-oriented while also being able to think and react quickly to emerging and unique problem sets. To be successful in this role, you'll be able to rapidly adapt and learn how to operate the front and back end of new products and processes.

Responsibilities & Duties include, but are not limited to:

• Monitor the health, administration, usage, and overall compliance of ServiceNow and its applications.
• Configure and enhance core application including, but not limited to, Service Catalog, Service Portal, Knowledge Base, Management, Project & Portfolio, and Reporting.
• Support implemented and proposed solutions on the ServiceNow platform.
• Load, manipulate, and maintain data between ServiceNow and other systems.
• Participate in deployment of features and ServiceNow releases.
• Make recommendations and participate in implementing ServiceNow requirements.
• Provide architectural controls and impact analysis for new requirements.
• Research and stay current in ServiceNow products and applicable integrated technologies.
• Create and maintain a detailed view of the ServiceNow architecture.
• Contribute to ServiceNow software releases through configuration tasks and feature delivery.
• Optimize stability and usability of ServiceNow through regular application maintenance.
• Collaborate with team members to design best solutions for technical issues.

Here's What You'll Need:

• Must have active Top Secret clearance with SCI eligibility
• 5+ years of experience with software design and development
• 3+ years of experience with ServiceNow platform administration, on-premises self-hosted installations, ongoing operations, and maintenance of the environment
• 3+ years of experience with System Administrator experience
• ServiceNow Implementation Specialist Certification
• CompTIA Security+ Certification
• Experience working with Web technologies, including JavaScript, Ajax, HTML, and CSS
• Experience with LDAP integration and Web Service integration such as API Web Services
• Experience with ServiceNow development APIs and Single Sign-On configuration and administration
• Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support
• Possess effective interpersonal, verbal, and written communication skills

Highly Preferred:

• ITIL v3 Foundations or additional ServiceNow Certification, including Certified Application Developer
• Experience with ServiceNow ITSM, ITOM, HWAM, SWAM, and SPM modules
• Experience coordinating between cross-functional teams
• Masters Degree

Job Type: Full-time

Pay: From $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

License/Certification:

• Security plus (Preferred)
• ServiceNow Implementation Specialist Certification (Required)

Security clearance:

• Top Secret (Required)

Ability to Commute:

• Warrenton, VA 20186 (Required)

Work Location: In person