Project Hosts

Job Overview

QuestCom Group Inc. is seeking a visionary Director of Technology and Innovation to lead the strategic integration of Enterprise Information Technology (IT) and Operational Technology (OT) across its organization. This role is ideal for a seasoned professional who understands both the business side of IT - including servers, Microsoft ecosystems, cloud architecture, endpoint management, and cybersecurity as well as the technical demands of smart building systems, such as BAS architecture, operational networks, IoT applications, and cyber-physical security. This leader will play a pivotal role in shaping QuestCom’s technology roadmap —driving innovation, integration, and operational excellence across both internal business systems and client-facing smart building solutions. From enterprise IT infrastructure and cloud-hosted platforms to operational networks and IoT applications, the Director will ensure QuestCom’s technology stack is scalable, secure, and future -ready. By aligning internal capabilities with external demands, this role strengthens QuestCom’s position as a trusted technology partner and a catalyst for transformation in the built environment.

Key Responsibilities

Strategic Leadership & Innovation

• Develop and execute a unified IT/OT strategy that aligns QuestCom’s technology infrastructure with how modern companies operate—structured, scalable, and professionally managed.
• Lead the transformation of QuestCom’s digital and physical environments, ensuring systems are streamlined, roles are clearly defined, and technology responsibilities are no longer fragmented across multiple individuals.
• Establish clear ownership and accountability across enterprise IT, smart building platforms, and operational networks—bringing discipline, clarity, and long-term vision to QuestCom’s technology landscape.
• Drive innovation through the strategic adoption of cloud platforms, AI, IoT, and cybersecurity frameworks that support both internal operations and client-facing solutions.
• Evaluate emerging tools and frameworks to ensure QuestCom remains competitive, secure, and future-ready.
• Collaborate with executive leadership to align technology investments with business priorities, client expectations, and QuestCom’s reputation for excellence.

Enterprise IT Oversight

• Lead the design, deployment, and lifecycle management of QuestCom’s Microsoft 365 ecosystem, including Exchange Online, SharePoint, Teams, OneDrive, and Intune ensuring seamless collaboration, data governance and security
• Oversee the physical infrastructure of business systems—servers, networking hardware, laptops, mobile devices, and peripherals to ensure reliable performance, secure provisioning, and scalable support across field and office environments.
• Manage software environments including operating systems, productivity suites, and specialized applications, with a focus on licensing compliance, patching, and user experience.
• Provide strategic oversight of cloud-hosted platforms, including Azure, Microsoft 365, and third-party SaaS tools, ensuring availability, scalability, and alignment with QuestCom’s operational needs.
• Implement and maintain Single Sign-On (SSO) and identity management solutions to streamline access, enhance security, and support role-based permissions across enterprise and smart building platforms.
• Lead the development of structured support protocols and helpdesk workflows designed to uphold a 99%+ system uptime standard, ensuring responsive, high-quality service for internal teams and field technicians. This includes proactive monitoring, clear escalation paths, and consistent follow through to minimize disruptions and maintain operational continuity across QuestCom’s digital and physical environments.
• Collaborate with leadership to align IT infrastructure with business continuity planning, cybersecurity standards, and future growth initiatives.

Smart Building Systems Integration

• Architect and deploy operational networks for building automation systems (BAS), access control, video surveillance, and energy platforms to ensure secure, scalable, and interoperable infrastructure across QuestCom clients and projects.
• Lead the integration of cloud-based smart building solutions, enabling real-time monitoring, predictive analytics, and centralized control of HVAC, lighting, and security systems.
• Ensure cyber-physical security across OT environments, including network segmentation, secure remote access, and threat detection protocols.
• Collaborate with electrical and low-voltage teams to align IT/OT infrastructure with QuestCom’s smart building strategy and field execution.
• Serve as a client-facing technology advisor, translating complex systems into clear, actionable strategies that support building performance, sustainability goals, and long-term operational efficiency.
• Participate in client consultations, design reviews, and proposal development, bringing technical clarity and strategic insight into QuestCom smart building engagements.
• Evaluate and deploy IoT applications that enhance occupant experience, enable predictive maintenance, and support data-driven decision-making.

Collaboration & Enablement

• Serve as a technical liaison between QuestCom’s Smart Buildings Division, IT department, and external partners.
• Support internal project managers, engineers, and field technicians with scalable, secure, and interoperable solutions.
• Contribute to RFPs, proposals, and client presentations with strategic and technical insight.
• Mentor internal teams and foster a culture of innovation, accountability, and continuous improvement.

Qualifications

• Bachelor’s degree in Information Technology, Engineering, or related field (Master’s preferred).
• 8+ years of experience in enterprise IT systems and infrastructure.
• 5+ years of experience in OT environments or smart building technologies.
• Proven leadership in cross-functional technology initiatives.
• Deep knowledge of Microsoft ecosystems, cloud platforms (Azure, AWS), and cybersecurity frameworks.
• Familiarity with building automation protocols (Niagara, BACnet, Modbus, KNX), IoT frameworks, and network architecture.
• Strong communication and documentation skills; ability to translate complex concepts for diverse audiences.

Preferred Certifications

• Microsoft Certified: Azure Solutions Architect
• CISSP or CompTIA Security+
• Cisco CCNP or CCIE
• Niagara AX/N4, Tridium, or other BAS certifications
• IoT or Smart Building Technology credentials

Why Join QuestCom?

At QuestCom Group Inc., you’ll lead the charge in redefining how buildings operate—blending electrical expertise, smart infrastructure, and digital innovation. You’ll help shape a future where technology enhances sustainability, security, and operational excellence. Join a company that values trust, leadership, and intentional growth—Powering Their Future through intelligent design and integrated systems.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Work Location: In person