TITP

Key Responsibilities Technical Leadership & Escalations

• Serve as the highest-level escalation point for complex issues involving servers, networks, firewalls, cybersecurity, and cloud platforms.
• Provide mentorship, training, and support to Level 1–3 engineers.
• Lead technical design discussions, infrastructure reviews, and client-facing solution presentations.
• Maintain documentation standards and ensure consistent execution across the engineering team.

Infrastructure Architecture & Management

• Architect, deploy, secure, and maintain:
• Windows Server environments (2012–2022)
• Active Directory / Entra ID hybrid environments
• Group Policy, DNS, DHCP, DFS, RDS
• Virtualization platforms (VMware, Hyper-V)
• Storage arrays, NAS/SAN, and backup solutions
• Oversee server builds, migrations, upgrades, and lifecycle planning.

Networking

• Configure and troubleshoot multi-site networks:
• VLANs, routing, switching (Layer 2/3)
• VPNs (site-to-site, client-to-site)
• SD-WAN environments
• Experience with MSP-standard tools such as Fortinet, SonicWall, Meraki, Unifi, or equivalent.
• Ensure optimal performance, redundancy, and security of all network systems.

Microsoft 365, Azure & Licensing

• Administer Microsoft 365 tenants, Exchange Online, SharePoint, Teams, and Intune.
• Manage Azure AD/Entra ID, Conditional Access, MFA, identity governance, and Azure VM infrastructures.
• Advanced understanding of Microsoft licensing models (Business, Enterprise, SQL, Server CALs, etc.)
• Assist clients with optimization and compliance around Microsoft licensing.

Cybersecurity

• Implement and manage cybersecurity platforms:
• Endpoint protection (SentinelOne, Defender)
• Email security and phishing protection
• SIEM/SOC integrations
• Backup and disaster recovery systems (Axcient, Datto, Veeam, etc.)
• Perform risk assessments, vulnerability remediation, and compliance framework support (NIST 800-171, CMMC, SOC2, HIPAA).
• Create and enforce cybersecurity policies, standards, and processes.

Client Management & Project Delivery

• Lead client onboarding, infrastructure assessments, and roadmapping sessions.
• Act as technical liaison between clients, vendors, and internal teams.
• Scope and execute projects such as:
• Network redesigns
• Server migrations
• Cloud migrations
• Security implementations
• Backup / DR strategy deployment
• Ensure projects are delivered on time, within budget, and with exceptional quality.

Required Experience & SkillsTechnical

• 7+ years of experience in a technical role within an MSP or similar environment.
• Strong proficiency in:
• Windows Servers, AD, Group Policy
• VMware or Hyper-V
• Networking (routing, switching, firewalls)
• Microsoft 365 & Azure administration
• Security tools and frameworks
• Deep understanding of ITIL concepts, service delivery, and MSP operations.
• Experience writing runbooks, architecture diagrams, and project documentation.

Professional

• Excellent leadership, communication, and customer-facing skills.
• Ability to manage multiple priorities across several clients simultaneously.
• Comfortable leading technical meetings and providing strategic guidance.
• Strong analytical skills and decision-making abilities.

Pay: From $51,175.00 per year

Benefits:

• Paid time off
• Professional development assistance

Work Location: In person