Tailored Management

Job Title: Infrastructure Support Engineer (Production Engineer III)
Location: Onsite – Redmond preferred; Sunnyvale acceptable
Contract: 12 Months (Extension Possible)
Rate: $78 - 83/hr on W2
Benefits: Medical, Dental, Vision, Weekly Pay
Overview
Client’s Ophthalmic Precision Optics (OPO) team is hiring an Infrastructure Support Engineer to support and enhance cloud infrastructure, CI/CD systems, and production environments for two major products: a 3D printer console application and an AWS-based MES back-office system. This role focuses on completing remaining infrastructure work, improving operational reliability, and providing on-call support across US-West hours. The work is 80% technical and 20% administrative.
Responsibilities

• Maintain, optimize, and support AWS cloud infrastructure.
• Improve and manage CI/CD systems using internal tools: Sandcastle, Conveyor, Skycastle, Chronos, Tupperware.
• Support the 3D printer console CI/CD pipeline; fix loose ends, ensure system stability, maintain documentation.
• Support the AWS-based MES system migrated from Azure; enhance reliability and manage CI/CD workflows.
• Complete remaining infra deployment, configuration, and documentation tasks.
• Automate recurring tasks to improve system efficiency and resilience.
• Provide incident response, root-cause analysis, and daily on-call support.
• Collaborate with teams across PST and CEST time zones.

Must-Have Qualifications

• 5–10 years of experience in Infrastructure Engineering / DevOps / SRE roles.
• Strong experience with AWS, including production environments.
• Proficiency in Python, Bash, and Terraform.
• Hands-on experience with CI/CD ecosystem:
  • Sandcastle, Conveyor, Skycastle, Chronos, Tupperware
• Experience maintaining and improving CI/CD pipelines.
• Strong troubleshooting and documentation skills.
• Ability to work effectively in ambiguous, fast-paced environments.

Nice-to-Have Qualifications

• AWS Certification
• Experience setting up CI/CD for printing or manufacturing environments
• Kubernetes experience
• Strong understanding of infrastructure automation patterns

Story Behind the Need
This role backfills work previously handled under an SOW and transitions the team into long-term ownership and support of critical infrastructure powering Client’s OPO product ecosystem. The team is growing from 4 engineers to 6+ in 2026. The work directly supports high-impact initiatives in ophthalmic and precision optics.
Key Projects / Day-to-Day Responsibilities

• Maintain and improve AWS infrastructure for production systems.
• Manage CI/CD pipelines for both the printer console and MES products.
• Perform on-call responsibilities aligned with US-West timezone.
• Finalize incomplete infrastructure tasks and ensure system reliability.
• Update and maintain engineering documentation.
• Implement automation to reduce manual operations and improve performance.

Must-Have Skills

• Strong infrastructure and DevOps background (majority backend/infrastructure work).
• CI/CD tools: Sandcastle, Conveyor, Skycastle, Chronos, Tupperware
• AWS expertise
• Python & Bash scripting
• Terraform
• Strong troubleshooting and cross-team communication
• Ability to operate independently and handle ambiguity

Nice-to-Have Skills

• CI/CD in printing/manufacturing systems
• Kubernetes
• Experience supporting large-scale distributed infra
• AWS certification

Interview Process

• 2 rounds total
  • Behavioral + team fit
  • Technical interview
• Format: Zoom
• Duration: 30 minutes (behavioral), 1 hour (technical)

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, qualified applicants will be considered for assignment with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some job duties such as adhering to company policies, exercising sound judgment, managing stress, working respectfully with others, meeting client expectations, and safeguarding business operations and reputation.

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