Dewey's Pizza

POSITION SUMMARY

This company relies on a secure, reliable, and highly available global IT infrastructure to power its critical services. We’re looking for a self-driven System Administrator to lead and manage all aspects of IT operations and infrastructure in the US. This hands-on role ensures system performance, security, and reliability while supporting enterprise tools and IT assets. The ideal candidate is a seasoned professional who provides technical support across platforms, implements improvements, and upholds IT best practices with minimal supervision.

IT Operations & End-User Support: 40%

System & Network Administration: 30%

Cloud Services, Automation & SaaS Management: 30%

Key ResponsibilitiesEnd-User Support & IT Operations:

• Deliver level 2/3 technical support for Windows, Mac, and Linux systems, both in-person and remotely.
• Manage endpoint protection, patching, software deployment, and asset lifecycle across the organization.
• Provide high-level, personalized technical support to internal teams, ensuring timely resolution and minimal disruption in a mission-critical environment.
• Provide comprehensive IT support to all staff, with a heightened level of service and discretion for the Executive Leadership Team
• Lead the procurement and inventory management of hardware/software assets.
• Enforce IT policies related to data security, access control, and compliance standards.

Infrastructure & Network Administration

• Ensure high availability and performance of wired and wireless networks across the U.S.
• Manage and monitor firewalls, routers, switches, VPNs, and failover systems.
• Support modernization of infrastructure through cloud adoption, automation, and improved scalability.

Cloud Services & System Administration:

• Administer Google Workspace and/or Microsoft 365 for identity, collaboration, email, and data storage.
• Implement and manage IAM/IDP tools such as Azure AD, Okta, JumpCloud, and Google Identity.
• Own backup, disaster recovery, and business continuity operations using platforms like Spanning or equivalent.

Enterprise Applications & SaaS Integration:

• Manage administrative access, integrations, and provisioning for SaaS platforms (Jira, Zendesk, NetSuite, Salesforce, Wrike, Zuper, RingCentral, etc.).
• Configure and enforce RBAC, SAML/SSO, 2FA, and conditional access policies.
• Provide backend support for communication and productivity tools (Zoom, Adobe Admin Console, RingCentral).

Automation & Documentation:

• Create and maintain automation scripts (PowerShell, Bash) for provisioning, reporting, and support tasks.
• Support and optimize RMM tools to improve IT service efficiency and responsiveness.
• Maintain comprehensive documentation, including SOPs, KBs, system diagrams, and change logs in line with ITSM principles.

POSITION QUALIFICATIONS

Required:

• 5–8 years of hands-on IT support experience, including direct desktop and user support.
• 3–5 years of experience managing network infrastructure (routers, switches, firewalls, WiFi).
• Strong system administration experience with Google Workspace and/or Microsoft 365.
• Experience with the setup, integration, and support of AV equipment used for employee meetings, remote collaboration, and on-site presentations.
• Proficiency in endpoint protection, MDM solutions (Intune, JAMF, Google MDM), and asset tracking.
• Experience with IAM/IDP platforms and SSO configurations.
• Solid scripting skills (PowerShell, Bash) and a strong automation mindset.

Preferred:

• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
• Experience administering Google Workspace, RingCentral, or equivalent enterprise communication tools.
• A familiarity with IT service delivery management principles, foundation, and concepts is helpful.
• Adherence to all job-related practices, policies, and procedures.
• Constant, quick, and accurate use of a personal computer, automation systems, and office equipment.

PHYSICAL DEMANDS DEFINITION

N (Not Applicable)

Activity is not applicable to this position.

O (Occasionally)

Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands

Lift/Carry 21-50 lbs (O)

Stand (F)

Walk (F)

Sit (F)

Manually Manipulate (O)

Grasp (O)

Reach Outward (O)

Reach Above Shoulder (O)

Speak (F)

Climb (N)

Crawl (N)

Squat or Kneel (O)

Bend (O)

Push/Pull 21-50 lbs (O)

Other Physical Requirements

None

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Ability to Commute:

• San Antonio, TX 78217 (Required)

Work Location: In person