Job description
INTERVIEW= Onsite / Virtual
JOB TYPE= Remote
Position General Summary:
The Systems Administrator coordinates the day-to-day, administration, troubleshooting, and maintenance of server systems throughout the enterprise. Specifically, the Engineer provides support and configuration for server systems upon which the packaged and custom applications of the enterprise are installed. The Systems Administrator supports enterprise-class server systems for a variety of business needs and challenges and communicates clearly with end-users, peers, and management, providing technical support and troubleshooting.
Essential Position Functions:
" Administer server systems to ensure their continued operations through physical inspection and proactive review of application logs and system consoles
" Research warnings, errors, and reported issues to determine the root cause, prepare action plans, participate in peer reviews, and document, test, and implement solutions
" Work to revise and streamline processes as needed
" Respond to requests and incidents in the designated queue of the problem management system
" Coordinate support and repair efforts with vendors and on-site personnel
" Implement new server systems according to documented plans and published change control processes
" Provide mentorship and training to technicians and promote an atmosphere of knowledge-sharing
" Document new processes and update existing documentation
" Develop recommendations for enhancing approaches for support services
" Develop and manage effective working relationships with other departments, groups, and personnel
" Design and plan implementations of projects based on customer requirements, best practices, and vendor recommendations
" Provide a minimum of bi-weekly status report updates for current projects
" Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for others
" All work responsibilities are subject to having performance goals and/or targets established
(These essential functions are not to be construed as a complete statement of all duties performed. Candidate will be required to perform other job-related duties as required.)
Knowledge, abilities, and skills:
" Strong interpersonal and customer service skills
" Excellent verbal and written communication skills
" Demonstrable skill set in server systems support and troubleshooting methodologies
" Ability to demonstrate initiative, exercise good judgment, and exhibit business savvy orientation
" Strong conceptual, analytical, judgment, and communication abilities
" Thorough knowledge of current technology solutions for the Internet, hand held devices, personal computers, and networks
" Team-Oriented and collaborative:
" Proven experience working in team settings, with the ability to communicate clearly, collaborate on projects, and contribute to a positive team dynamic
" Skilled in collaborating with colleagues, sharing knowledge, and supporting team members to drive projects to successful completion
" Communication Across Departments: Exceptional ability to communicate and collaborate with multiple teams and departments to ensure project alignment and success
