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IT Support Manager

ACI Infotech

Full-time

Atlanta, GA

Job description

Job Summary:

As the Data Center Facilities Operations Manager, you will be responsible for managing and maintaining our state-of-the-art datacenter and colocation facility in Lynnwood, WA. Your primary focus will be to ensure the continuous uptime, security, and efficiency of the facility while leading a team of technicians and engineers. You will also work closely with clients to address their specific colocation needs and maintain excellent relationships.

Responsibilities:

· Oversee the daily operations and maintenance of the datacenter and colocation facility in Lynnwood, WA.

· Manage a team of datacenter technicians and engineers, providing leadership, guidance, and technical expertise.

· Ensure the facility adheres to industry standards, regulatory requirements, and best practices for security, safety, and environmental compliance.

· Monitor and optimize datacenter infrastructure, including power, cooling, networking, and server equipment, to maintain peak performance and efficiency.

· Collaborate with the sales and customer support teams to understand clients' colocation requirements and provide customized solutions.

· Work with vendors and suppliers to source equipment, negotiate contracts, and manage service agreements.

· Plan and execute datacenter expansion and upgrades to meet the growing demands of our clients.

· Implement and maintain strict security protocols to safeguard the datacenter and prevent unauthorized access.

· Develop and maintain comprehensive documentation related to datacenter procedures, operations, and incident reports.

· Conduct regular audits and inspections to identify potential issues and recommend improvements.

· Manage the datacenter budget, track expenses, and identify cost-saving opportunities without compromising quality.

Requirements:

· Bachelor's degree in Information Technology, Computer Science, Electrical Engineering, or related field (or equivalent work experience).

· Proven experience (10+ years) in managing and operating data centers and colocation facilities.

· Strong leadership and team management skills with the ability to motivate and guide technical staff effectively.

· Extensive knowledge of datacenter infrastructure, including power distribution, cooling systems, networking, and server hardware.

· Familiarity with industry best practices, compliance standards, and security protocols for datacenter operations.

· Excellent problem-solving skills and the ability to make critical decisions under pressure.

· Strong communication and interpersonal skills to collaborate with clients, vendors, and internal teams effectively.

· Demonstrated project management abilities for handling datacenter expansion and upgrades.

· Proficiency in using datacenter management tools and monitoring systems.

· Knowledge of energy-efficient practices and environmental sustainability in datacenter operations is a plus.

Job Type: Full-time

Pay: $115,000.00 - $140,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Parental leave
  • Referral program
  • Vision insurance

Education:

  • Bachelor's (Required)

Experience:

  • Datacenter Management : 10 years (Required)
  • datacenter infrastructure: 10 years (Required)

Work Location: In person