FastTek Global

Who is Boston HelpDesk?

Boston HelpDesk is a leading MSP in the Greater Boston area celebrating its 20thyear in business. We have had the same ownership and have grown organically and steadily over the years. Boston HelpDesk has been named to the MSP 501 list for the past six years.

Boston HelpDesk partners with our clients to help them take full advantage of their investment in technology. As the trusted advisor and support team, Boston HelpDesk is looking for exceptional and highly motivated IT professionals to provide our clients with desktop, server and network administration, project management, and IT best practice implementation.

What is the Boston HelpDesk Difference?

One of our greatest achievements has been building our core team that has been the pillar of our success in both our support and professional services groups. This success is demonstrated through the testimony of our clients and their referral of Boston HelpDesk to their colleagues. Many of our core team members have been with our organization for over 5 years, with some of our more senior engineers being with us for 15 years plus!

What type of person are looking for in a person to fill this position?

We are looking for people who can cultivate relationships with multiple clients, that have strong Microsoft Windows networking skills and are creative thinker and problem solvers. Our employees are quick learners, responsible, self-starters and thrive in a team environment. Our people have outstanding customer service skills and enjoy working with others.

• Someone who is passionate about their IT career and being the best you can be, and helping others be their best
• Analytical problem solver with excellent research and troubleshooting skills
• Motivated individual who is energize by accomplishing challenging goals
• Someone who does not back down to hard work
• Someone who pulls their own weight and gets their work done
• Someone who can contribute their skills and talent to the benefit of our clients and the overall success of our company
• Someone who operates with integrity and honesty

What kind of experience are we looking for?

Boston HelpDesk is looking to fill multiple System Administrator positions from mid to senior. Depending on the skill and experience, to assign to clients of varying technology levels

• Someone who has been a junior administrator for a few years and is confident and has the technical expertise to make the next move up in their network administrator career
• Someone who is already a seasoned Systems Administrator that can apply their experience and skills and take on a new challenge
• Someone who has experience in delivering quality IT customer service

Key Job Responsibilities

• Act as primary System Administrator for multiple clients
• Perform as escalation point for other members of the team
• Requirement to be available after hours for escalation purposes and projects
• Ability to multitask in a fast-paced environment on a team or independently
• Occasional travel when necessary
• Participate in a one-week afterhours on-call rotation

What is a day as a System Administrator like at Boston HelpDesk?

• Managing client networks and servers
• Manage Azure/Microsoft365 tenants
• Onboarding and offboarding client employees
• Onboarding new clients
• Working both remotely and onsite with clients as needed
• Perform system maintenance
• Work on client projects
• Exchange online and SharePoint migrations
• Migrating from on-premise to cloud technology
• Implement new security solutions
• Office moves and new office turn-ups

What technical skillset do you need to be successful in this position?

• Strong Microsoft Windows server and active directory skills
• Strong desktop management and support skills
• Strong desktop hardware and OS skills
• experience with building and troubleshooting servers
• Experience with Hypervisor technology
• Experience with Microsoft365 administration
• Experience with Group Policy and scripting
• Experience with networking such DNS, DHCP and other network protocols
• Experience with network monitoring and diagnostic tools
• Experience managing antivirus, malware and/or EDR
• Experience managing email security
• Experience managing enterprise class backup
• Experience with some enterprise class business applications
• Experience with enterprise class wireless networks
• Experience managing remote access solutions
• Some familiarity with Microsoft Azure services
• Some familiarity with SAN technology
• Some familiarity with firewalls and switches

What Interpersonal skills do you need to be successful in this position?

• Ability to Prepare and maintain technical documentation
• Organizational and time management skills
• Mentoring skills
• Communicate effectively with team members and clients
• Great customer service skills

Why should you consider joining our team?

• Highly competitive salary and benefits
• Healthcare + Company funded HRA to cover deductibles and assist with medicine and other medical payments
• Wellness Reimbursements
• Dental and Vision
• Generous Vacation
• 401K Matching
• Performance and Profitability Bonus
• Cell phone or partial reimbursement

• Challenging and rewarding work assignments
• Exposure to new technology and solutions
• Training and certification in various technology areas
• Recognition of hard work and a “job well done”
• We provide a clothing allowance
• Your ideas and input are valuable to our business operation
• A family-like work environment

Job Type: Full-time

Pay: $75,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call
• Overtime
• Weekend availability

Supplemental Pay:

• Bonus pay

Education:

• Associate (Preferred)

Experience:

• IT support: 3 years (Required)

Language:

• English (Preferred)

License/Certification:

• MA Drivers License (Preferred)
• Microsoft Server or Administrator (Preferred)

Work Location: In person