Refresco

Manager of Restaurant IT Support Services

Department: Technology
Reports To: VP of Technology
Location: Onsite

Position Summary

The Manager of Restaurant IT Support Services is responsible for leading, maintaining, and optimizing the technology infrastructure that powers R&R Brands’ restaurants, theaters, and corporate teams. This role ensures all restaurant-level technology—POS systems, kitchen display systems, payment devices, networking, back-office tools, and integrations—operate reliably and securely.

This position partners closely with restaurant operations, field leaders, and brand support teams to minimize downtime, streamline workflows, and improve end-to-end system performance across multiple states and concepts. The ideal candidate understands the fast-paced, high-volume nature of restaurant environments and can proactively design systems that scale as we grow.

Key Responsibilities

Restaurant Technology & POS Systems

• Administer, maintain, and troubleshoot all point-of-sale (POS) systems across multi-unit restaurant operations.
• Support and optimize integrations between POS, labor management, inventory, accounting, online ordering, loyalty, and delivery platforms.
• Partner with GMs, Area Directors, and culinary/operations leadership to resolve in-store technology issues quickly and reduce operational disruption.
• Oversee the performance of kitchen display systems (KDS), printers, payment terminals, handheld ordering devices, and back-office reporting systems.
• Manage restaurant technology lifecycle: procurement, deployment, configuration, and replacement.

System & Network Administration

• Maintain and monitor network connectivity, internet redundancy, and router/firewall configurations for all restaurant and theater locations.
• Ensure reliable uptime for servers, POS network infrastructure, Wi-Fi access points, and VPN connections.
• Support remote-access workflows used by area managers and corporate teams.
• Monitor bandwidth usage, POS network segmentation, and security protocols to ensure stable operations during peak business periods.

Security & Compliance

• Implement PCI compliance standards across all restaurant payment systems and devices.
• Manage backups, endpoint protection, anti-virus, and disaster recovery processes for restaurant and corporate systems.
• Proactively identify vulnerabilities and ensure secure handling of payment card data, guest data, and employee information.
• Conduct recurring audits to verify security controls, password hygiene, and access privilege reviews.

User & Technical Support

• Provide Tier 2/Tier 3 support for escalated restaurant and office technology issues.
• Support rollout of new equipment: POS terminals, KDS stations, printers, network hardware, tablets, and security systems.
• Administer accounts, roles, and permissions for POS, Office 365, Restaurant365, scheduling platforms, and other enterprise applications.
• Train restaurant teams on proper use of technology systems and best practices to reduce recurring issues.

Projects & Documentation

• Lead and support system upgrades, technology rollouts, conversions, and multi-unit deployment projects.
• Document all restaurant system configurations, wiring schematics, network details, and technical troubleshooting guides.
• Identify opportunities for automation, monitoring tools, and efficiency improvements to reduce downtime and help restaurants operate more smoothly.
• Assist in vendor management, including POS, telecom, internet service providers, and hardware suppliers.

Qualifications

• Bachelor’s degree in Information Technology or related field preferred; equivalent experience considered.
• Minimum 3+ years of IT infrastructure or systems administration experience, ideally in multi-unit restaurant, hospitality, or retail environments.
• Strong working knowledge of major restaurant POS platforms (Toast preferred)
• Experience with back-office platforms (Restaurant365, inventory systems, scheduling/labor tools).
• Proficiency with Windows Server, Active Directory, Office 365, and cloud application management.
• Strong understanding of restaurant networking: LAN/WAN, VLANs, firewalls, DNS, cabling, and wireless architecture.
• Familiarity with PCI compliance, payment security, and EMV devices.
• Excellent communication and customer service skills—ability to support operators and non-technical users.

Salary & Benefits

• Compensation: $60,000 – $70,000 annually, commensurate with experience.
• Comprehensive benefits package including health, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and company holidays.
• Career growth opportunities within a rapidly expanding restaurant and entertainment group.

Equal Employment Opportunity (EEO)

R&R Brands is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. Employment decisions are based on qualifications, merits, and business needs.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person