Robert Half

Role Overview:

The Technical Service Manager will lead, train, and develop a technical service team while actively participating in field work. This role bridges operational leadership with technical execution, ensuring high-quality service delivery, customer satisfaction, and internal capability building.

Leadership & Team Development

· Recruit, train, and mentor technical service staff (electricians, technicians, technologists, engineers).

· Establish technical training programs and internal certifications to upskill the team.

· Foster a culture of safety, quality, and continuous improvement.

· Conduct performance reviews, set development goals, and provide coaching.

Field Work & Technical Expertise

· Perform hands-on electrical evaluations, inspections, testing, commissioning, troubleshooting, and maintenance across low, medium, high and extra-high voltage systems.

· Respond to client emergencies and participate in on-call rotations.

· Lead complex technical field projects until the team is fully developed.

· Provide technical guidance and mentorship on-site, modeling best practices.

Project Delivery

· Oversee and execute technical service projects (maintenance, commissioning, upgrades, lifecycle replacements).

· Ensure projects are delivered on-time, on-budget, and to applicable standards (NETA, NFPA, IEEE).

· Prepare pre-job plans, MOPs, and safety documentation.

· Coordinate with internal departments for project hand-offs, scheduling, and billing.

Scheduling & Resource Management

· Develop and manage daily/weekly schedules for technical staff, equipment, and subcontractors.

· Track job progress in company systems.

· Collaborate and build relationships with other offices across the US and Canada.

Estimating, Quoting & Business Support

· Prepare quotes for technical service work and lifecycle projects.

· Support business development team with estimates and RFPs.

· Identify opportunities to expand client services and pull-through work.

Safety, Quality & Compliance

· Ensure all work is completed in accordance with company safety policies, CEC, OHSA, and industry standards.

· Perform site inspections and address job hazards proactively.

· Ensure technical reports and deliverables meet quality standards before client delivery.

Financial Management

· Track project costs, approve timesheets, and ensure timely billing.

· Provide billing forecasts and job cost report.

· Optimize resource utilization to balance cost efficiency with service quality.

Success Measures (KPIs)

· Development of a skilled, independent technical service team within 12–18 months.

· % of projects delivered on-time, on-budget, and without rework.

· Team training completions and internal progression milestones.

· Client satisfaction scores and repeat service engagements.

· Safety record (zero incidents, proactive hazard reporting).

Requirements

· NETA or NICET field testing experience (5+ years).

· Supervision or operations management experience is a plus.

Job Type: Full-time

Pay: $84,240.14 - $101,450.49 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience:

• NETA or NICET field testing: 5 years (Required)
• Supervising: 1 year (Preferred)
• Operations management: 1 year (Preferred)

Work Location: In person