User Friendly Technology Services

Company Overview:

We are a rapidly growing technology services provider located in Weston, FL. As we continue to expand, we are actively seeking an IT Manager to join our team. Since our launch in early 2015, our primary focus has been on providing top-notch service to our ever-growing clientele.

Job Description:

The IT Services Manager is responsible for overseeing day-to-day service delivery, managing technical operations and client projects, and acting as an escalation point for complex technical issues. This role also oversees client onboarding, offboarding, and office moves, ensuring smooth transitions while maintaining a friendly, organized, and professional experience for both clients and internal team members.

Primary Responsibilities:

• Oversee daily support operations, ensuring tickets and service requests are prioritized and resolved in alignment with client expectations and company standards.
• Manage and oversee client projects from planning through completion, including scope definition, scheduling, timelines, and resource coordination.
• Monitor open tickets and active projects, proactively identifying risks, dependencies, or delays that could impact delivery.
• Assign and coordinate technical resources based on skill sets, urgency, and workload distribution.
• Act as the primary escalation point for urgent or complex technical issues, ensuring timely resolution and minimal client impact.
• Coordinate onsite visit scheduling to optimize efficiency and client responsiveness.
• Oversee and coordinate client onboarding and offboarding, ensuring systems, access, licensing, documentation, and security controls are properly implemented or removed.
• Manage and coordinate client office moves, expansions, and technology transitions, including planning, scheduling, and internal or third-party coordination.
• Serve as the primary point of coordination between clients, internal technicians, and vendors during onboarding, offboarding, and move-related initiatives.
• Ensure all client lifecycle activities follow company standards and are completed accurately and on schedule.
• Provide architectural oversight and escalation-level (Tier 3) support for Microsoft 365, Azure, Intune, Windows Server, virtualization, networking, Windows 10/11 endpoints, and VoIP environments.
• Lead and oversee the design and implementation of comprehensive IT solutions, including cloud services, network infrastructure, security frameworks, and business systems.
• Review and guide Microsoft 365 migrations, infrastructure changes, and major technical initiatives to ensure consistency and adherence to best practices.
• Mentor and support technicians through complex problem resolution, coaching, and knowledge sharing.
• Promote documentation standards and ensure systems and solutions are properly documented for continuity and scalability.
• Foster a collaborative, professional, and approachable team culture focused on accountability and service excellence.
• Maintain a high level of organization across tickets, projects, documentation, and client environments.
• Serve as an internal advocate for clients, ensuring their needs are understood, communicated, and addressed effectively.
• Communicate proactively and professionally with clients regarding service issues, project status, timelines, and next steps.
• Build and maintain strong client relationships that reinforce the company’s reputation for exceptional service.
• Assist with procurement oversight and inventory planning to support ongoing operations and project needs.
• Conduct periodic internal audits of client environments, including reviews of documentation, licensing, configurations, security controls, and standards compliance—particularly following onboarding, offboarding, or office moves.
• Identify opportunities to improve workflows, service delivery, operational efficiency, and overall client experience.

Requirements:

• Minimum five years of management or leadership experience overseeing technical teams, service delivery, projects, and client operations.
• Minimum five years of experience of increasing levels of technical knowledge and exposure to Microsoft based cloud technologies including: Azure, Active Directory, Intune, Sharepoint, Teams, etc.
• Experience with virtualization technologies (VMWare and Hyper-V).
• Minimum five years of experience of increasing levels of technical knowledge and exposure with Networking technologies: Switching, Routing, Firewall, VLAN, Site to Site VPN Tunnels, etc.
• Experience with Sonicwall and Cisco Meraki Firewalls, MSP360 / Cloudberry backup software, and FreePBX / Asterisk a big plus.
• Excellent written and oral communication skills.
• Flexibility to work evenings, nights, and weekends.

Additional Requirements:

• Professional appearance and attitude.
• Valid Driver's license.
• Reliable transportation.
• Ability to travel to multiple clients daily if needed (75% of work is conducted remotely from our office).
• Ability to respond to off-hour technical emergencies when on an extended call.
• Ability to lift, carry, and move all components of user workstations, the network, and peripherals.

Additional Information:

• Full Medical Health, Dental & Vision Benefits will be offered after probationary period
• Travel allowance provided when applicable
• Performance based bonus compensation provided when applicable
• Vacation and personal PTO
• Applicants will be subject to a mandatory full background check
• Salary compensation commensurate with experience

Job Type: Full-time

Pay: $40,000.00 - $100,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Ability to Relocate:

• Weston, FL 33326: Relocate before starting work (Required)

Work Location: In person