Retriever

eNGINE builds Technical Teams. We are a Solutions and Placement firm shaped by decades of interaction with Technical professionals. Our inspiration is continuous learning and engagement with the markets we serve, the talent we represent, and the teams we build. Our Consulting Workforce is encouraged to enjoy career fulfillment in the form of challenging projects, schedule flexibility, and paid training/certifications. Successful outcomes start and finish with eNGINE.

eNGINE is hiring a Helpdesk Manager to lead a team of 5 techs across Pittsburgh, and other cities on the east coast. This role is hybrid in the Robinson Township area west of downtown. If you’re someone with hands-on technical skills (Exchange, Intune, Active Directory, O365, laptop config) AND the leadership chops to keep things running smoothly, it could be a fit.

What You’ll Do:

- Manage day-to-day SLA performance

- Guide and mentor the team—ideal for a systems admin stepping into leadership

- Get hands-on with more challenging tickets from time to time

- Participate in occasional off-hours work for upgrades, depending on technical experience

Tech Environment:

Exchange | Intune | Active Directory | O365 | Laptop Configurations

What We’re Looking For:

• Experience managing a help desk team (ideally for 1-5 years)
• A background as a Microsoft-centric systems admin is a big plus
• Someone energetic and ready to grow—we’re looking for a leader who can connect and inspire

Apply today and see how eNGINE can make a difference in your career! No C2C, relocation, or sponsorship available.

Job Types: Full-time, Contract

Pay: $70,000.00 - $110,000.00 per year

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Pittsburgh, PA 15275