OpenAI

About Us

Cerium Networks is a leading systems integrator and Managed Services Provider. We specialize in cybersecurity, networking, data center, unified communications and contact center solutions. Our strength lies in our consultative approach, deep technical expertise, local resources, and extensive strategic partnerships. This enables us to deliver and support the advanced technology solutions that become the foundation of our mid-market and enterprise customers’ business at a level unmatched in the Northwest.

We are investing in AI capabilities to complement our technological solutions, providing exciting and significant growth opportunities. We foster a work environment where our core values Drive, Development, Flexibility, Relentlessness, and Collaboration are shared by all.

What You’ll Do

As Solution Architect you will lead the charge in driving cloud-based collaboration and contact center opportunities. In this role, you'll partner closely with Sales Account Executives to guide clients through every stage of the sales cycle—from strategic roadmap development to solution implementation. You’ll consult directly with client stakeholders to uncover business challenges and strategic objectives, translating them into tailored unified communications and customer experience solutions.

Through engaging demos and structured presentations, you’ll educate clients on the value Cerium brings, highlighting both business impact and technical excellence. You'll design end-to-end architectures aligned with our portfolio, develop labor budgets and supporting documentation, and ensure seamless handoffs to implementation and support teams. Beyond solution engineering, you’ll stay sharp by maintaining industry certifications, tracking market trends, and leveraging internal tools to prioritize initiatives and maximize portfolio performance. This is a pivotal role for someone who thrives at the intersection of business insight, technical depth, and client success.

Key Responsibilities

• Align with Sales Account Executives to manage the sales cycle of cloud collaboration and contact center solutions.
  • Lead technical strategy and roadmap development conversations with Clients for unified communications and customer experience technologies to develop and drive qualified opportunities.
  • Collaborate with client stakeholders to discover business requirements, challenges and strategic objectives that create compelling events for solution decisions.
  • Educate Clients on Solutions and Cerium Value through demonstrations and structured solution presentations that focus on business value as well as technical capabilities.
  • Evaluate opportunity for AI application builds or integrations to modernize CX engagement.
  • Recommend Solutions that align with the discovery efforts.
  • Gather Technical Requirements through a consultative engagement ensuring interoperability with client environment.
• Architect end-to-end client solutions for cloud-based collaboration and contact center platforms aligned with the Cerium Solution Portfolio.
  • Identify and Create Bill of Materials from single or multiple solution providers that support recommended solution.
  • Create Cerium Labor Budgets based on project outlines for solution implementation.
  • Attach Cerium Manage Services Contracts to ensure proper lifecycle management, security, and solution uptime enhancing client value.
  • Create Supporting Documentation for a Complete Sales Package including Statement of Work (SOW) and as designed diagrams.
  • Conduct Collaborative Handoffs to purchasing, implementation and support teams ensuring client success.
• Show Personal Growth through Professional Development.
  • Stay current on manufacture solution certifications and training.
  • Understand and be able to articulate market trends for solutions as well as key industries.

What We’re Looking For

• Minimum 4 years’ experience in B2B technology solution design in Cloud Collab or Contact Center technologies as subject matter expert.
• Ability to build strong relationships with clients, understanding their business needs, and becoming a trusted advisor.
• Strong understanding of Cloud Collaboration and Contact Center market space along with industry expertise in at least two key verticals such as finance, healthcare, government, retail, manufacturing, etc.
• Excellent verbal and written communication skills and a commitment to participate effectively with a team and work with people across a variety of levels and diverse backgrounds.
• Skilled in developing and delivering presentations and demonstrations.
• Intellectually curious about technology and passionate about helping clients achieve their business objectives.
• Ability to confidently recommend solutions that align with clients business requirements.

Schedule: Hybrid work environment, with 2 to 3 days in office/out visiting clients.

Compensation

• Pay Range: Base Pay Range: $75,000 to $125,000 plus bonus ($30k annually based on portfolio performance)

Benefits

• Medical, dental and vision Insurance
• Basic term life and AD&D insurance (fully paid for by the company)
• Paid time off annually: 15 days of PTO and 9 paid holidays
• 401(k) Plan and Employer Matching Contribution of 4%
• Wellness program that includes up to $500 in cash awards
• Employee Assistance Program