Diversified Business Ventures, LLC

Key Responsibilities:

• Act as the primary point of contact for customers scheduling car wash services.
• Schedule, confirm, and update appointments based on availability and location.
• Communicate with customers via phone, text, or email to provide service details and reminders.
• Coordinate appointment times with technicians and ensure schedules run efficiently.
• Maintain accurate booking and client information in the scheduling system or CRM.
• Follow up with clients regarding upcoming or missed appointments.
• Assist with customer inquiries, service questions, or rescheduling requests.
• Support the operations team by monitoring daily appointment flow and updating changes in real time.
• Provide excellent customer service in every interaction — ensuring professionalism, courtesy, and prompt communication.
• Maintain organized records and contribute to improving scheduling processes.

Qualifications:

• High school diploma or equivalent required; further education or customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize effectively in a remote work environment.
• Comfortable using scheduling tools, CRMs, and digital communication platforms.
• Reliable internet connection and quiet home workspace.
• Positive attitude, professionalism, and a customer-first mindset.

Job Type: Full-time

Pay: $28.38 - $32.54 per hour

Benefits:

• 401(k)

Work Location: Remote