Kentucky State Police is the premier, full-service law enforcement agency in the Commonwealth of Kentucky. With the highest level of professionalism and integrity, the Kentucky State Police works to prevent, reduce, and deter crime and the fear of crime, enhance highway safety through education and enforcement, and safeguard property and protect individual rights.
Primary Role: As a member of the Kentucky State Police Information Technology Branch Help Desk, you will be responsible for supporting systems/applications throughout the Commonwealth and the specialized law enforcement IT software. You will be a member of the Internal Support Section.
Provides Support Assistance to Users of Computer Based Software Applications, and/or Provides Technical Assistance In Problem Determination. Under Direct Supervision Manage Problem Diagnosis & Repair Services on Hardware. Installs and maintains complex equipment and software that include operating systems, workstations, peripherals, communication devices, control systems, software packages, and networking software. Base Location: Frankfort, KY – In Office – Provide remote support to KSP employees and local agencies that utilize KSP-provided systems and software.
Key Responsibilities:
-
Provide support for the specialized law enforcement IT software used by KSP personnel.
- First Tier technician for all law enforcement software for the KSP employees.
- Serves as Help Desk & Resource Person for 123 Link Agencies & 60 Integrated Criminal Apprehension Program (Icap) Agencies, assisting the users with hardware, software & network related questions.
- Installs and tests systems and system upgrades, performs file compressions, develops and maintains system utilities related to any and all Law Enforcement systems.
- Performs other standard help desk & operational functions including: enters, executes & monitors production jobs; installs & uninstalls equipment. such as operating systems, workstations, peripherals, communications devices, control systems, proprietary software packages, networking software, electronic mail, and data base management software.
- Assists with & maintains the Law Information Network of Kentucky (LINK) law enforcement teleprocessing network.
- Learns to manage & provide operating system support. Which includes installation and monitoring performance of servers on local area networks.
- Performs Standard Paperwork as Required; Assists Supervisor In Developing Documentation, Procedures and Forms. And also assist in writing technical documentation and user manuals.
- Receives complex problem reports, and resolves or refers to appropriate personnel when necessary.
- Assists With & Maintains the Integrated Criminal Apprehension Program (ICAP) Network.
-
Learns to manage system service providers with routine maintenance issues; participates in systems recovery and provides emergency assistance to KSP and other Law Enforcement agencies statewide.
Preferred Knowledge/Skills/Abilities:
-
Customer service
- Operate a state vehicle when necessary.
- Experience with law enforcement technology.
- Technical Troubleshooting
If you are interested in a challenging yet rewarding career with the Kentucky State Police where you can make a positive difference in your local community, we would love to review your application.
