Radost Solutions LLC

Epic Security Analyst - High-Volume Access Operations

Location: Remote Employment Type: Contract Start Date: Immediate

Company Overview

Radost Solutions is a growing consulting firm based in Portland, Oregon, specializing in innovative solutions for complex business challenges within the healthcare industry. We are dedicated to delivering exceptional service and expertise to our clients, connecting qualified professionals with meaningful opportunities in healthcare technology and clinical settings. Learn more about us at radost.us

About the Client

Our client is seeking an Epic Security Analyst to manage high-volume access operations in a fast-paced healthcare IT environment. This role is critical to ensuring seamless user access provisioning while maintaining security standards and compliance across Epic systems.

Position Summary

We're looking for an experienced Epic Security Analyst to own and execute work in a high-volume ServiceNow queue, consistently handling hundreds of tickets per week. You'll manage new user onboarding, role transitions, offboarding, and access troubleshooting while maintaining security best practices and ensuring timely support for clinical and administrative staff.

This role requires exceptional organizational skills, strong attention to detail, and the ability to prioritize competing demands based on impact, urgency, and patient-care considerations while meeting defined SLAs.

Important: This role is not open to C2C or C2H arrangements and is only available to candidates legally authorized to work in the United States.

Key Responsibilities

High-Volume Access Operations (Epic Tickets)

• Own and execute work in a high-volume ServiceNow queue, consistently handling hundreds of tickets per week for access creation, changes, troubleshooting, terminations/offboarding, and triage
• Manage new user onboarding, role transitions, and offboarding processes efficiently and accurately
• Prioritize and route requests using impact, urgency, patient-care considerations, risk, and defined SLAs
• Escalate complex or high-risk issues appropriately to ensure proper resolution
• Meet or exceed ticket resolution SLAs while maintaining quality and compliance standards

Access Troubleshooting & Problem Resolution

• Troubleshoot access end-to-end including request intent, user attributes, role mapping, provisioning outcomes, and in-application authorization
• Document decisions and outcomes clearly for auditability and compliance requirements
• Identify patterns in access issues and recommend process improvements
• Collaborate with technical teams to resolve systemic provisioning challenges

Security Administration & Compliance

• Provision user accounts using Epic Security tools and workflows
• Utilize Epic import/export functionality for efficient bulk operations
• Maintain security standards while ensuring timely access for end-users
• Support compliance and audit requirements through accurate documentation and record-keeping
• Ensure adherence to organizational access policies and security best practices

Required Qualifications

Education

• Associate's degree or equivalent combination of education and relevant experience

Certifications

• Epic Security certification required

Experience

• Minimum 3-5 years of hands-on experience with Epic Security work provisioning and user account management
• Demonstrated experience managing high-volume ticketing systems (ServiceNow or similar)
• Proven ability to handle hundreds of tickets weekly in a fast-paced environment

Technical Skills

• Deep understanding of Epic Security templates, roles, and access provisioning
• Strong Epic import/export skills and experience
• Proficiency with ServiceNow for ticket management and workflow tracking
• Excellent troubleshooting and problem-solving capabilities
• Experience with user lifecycle management (onboarding, role changes, offboarding)
• Strong attention to detail with commitment to data accuracy

Professional Skills

• Excellent organizational and time management abilities
• Clear written and verbal communication skills for documentation and stakeholder interaction
• Ability to work independently while meeting SLAs and deadlines
• Strong prioritization skills with understanding of patient-care impact
• Customer service orientation with professional demeanor

Preferred Qualifications

• Experience with SailPoint/Epic integration or Epic blueprints
• Strong Microsoft Excel skills for data management and analysis
• Additional Epic certifications (any application)
• Experience in academic medical center or large healthcare system environment
• Familiarity with healthcare compliance and audit requirements
• Previous experience supporting Epic implementations or upgrades

Work Environment

• Fully remote position
• Fast-paced, high-volume ticket environment with strict SLAs
• Collaborative team setting working with Epic analysts, IT staff, and clinical stakeholders
• Standard business hours with flexibility as needed for urgent access requests

Benefits

• Competitive hourly compensation
• 401(k) retirement plan
• Health insurance stipend
• Paid Time Off
• Paid Holidays

Application Requirements

Qualified candidates must:

• Be legally authorized to work in the United States
• Have reliable high-speed internet and professional home office setup
• Be available for immediate full-time engagement
• Provide proof of Epic Security certification

Radost Solutions is an equal opportunity employer, welcoming diversity and inclusivity in our workforce. We do not engage in discrimination based on any personal attributes.

Job Type: Full-time ContractWork Location: Remote

Job Types: Full-time, Contract

Pay: $54.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Application Question(s):

• Do you have an Epic Security certification (required)

• Do you have a minimum 3-5 years of hands-on experience with Epic Security work provisioning and user account management?

• Do you have demonstrated experience managing high-volume ticketing systems (ServiceNow or similar)

• Do you have experience with SailPoint/Epic integration or Epic blueprints

• Do you have previous experience supporting Epic implementations or upgrades

Education:

• Associate (Preferred)

Work Location: Remote