7 Bridges Logistics Tech LLC

Overview
We are seeking a detail-oriented and proactive IT Coordinator to join our dynamic team. The ideal candidate will play a crucial role in supporting our IT infrastructure, ensuring optimal performance, and supporting various technology initiatives. This position requires strong technical skills, excellent communication abilities, and a commitment to delivering high-quality IT services.

Based in Newark, NJ (with some travel to boarding homes)

Key Responsibilities:

1. IT Support & Troubleshooting

• Serve as the first point of contact for staff experiencing technical issues (hardware, software, network).
• Provide onsite and remote troubleshooting support for desktops, laptops, printers, and basic software issues.
• Coordinate with external vendors for advanced support when needed.

2. Device & Network Management

• Maintain an up-to-date device inventory across all locations (boarding homes, office spaces, etc.).
• Set up new PCs, laptops, and other devices for staff, including naming conventions and asset tagging.
• Ensure all devices are properly secured, regularly updated, and functioning efficiently.
• Ensure all existing infrastructure is properly setup.

3. User Management & Access Control

• Administer Microsoft 365 accounts, including creating, disabling, and managing users.
• Ensure all staff sign in using Microsoft login credentials and enable 2-Factor Authentication (2FA) for all accounts and devices.
• Manage password resets, access requests, and account security protocols.

4. HIPAA-Compliant Infrastructure

• Ensure all IT processes and configurations meet HIPAA compliance standards.
• Support secure data access and storage practices, especially for Kipu EMR, Microsoft 365 and Ring Central.
• Maintain documentation and protocols for HIPAA IT audits.

5. Office and Boarding Home Tech Setup

• Set up and maintain Wi-Fi networks, routers, and other basic networking equipment across locations.
• Recommend and implement optimal router placement for multi-floor buildings.
• Provide basic printer support and coordination for maintenance or replacement.

6. New Hire Onboarding & Training

• Support onboarding of new staff with necessary hardware, email accounts, and access to required systems.
• Create simple tech onboarding guides or SOPs for staff.

7. Vendor Coordination

• Liaise with outsourced IT consultants, EMR vendor Kipu, Verizon, GigXero, and other third-party providers.
• Track service requests and escalate when internal solutions aren’t sufficient.

8. IT Project Support

• Assist with implementation of new systems (e.g., punch clock rollout, security camera upgrades, etc.).
• Participate in rollouts of tools like Microsoft Copilot, Topaz digital signature pads etc.

9. IT Process Documentation

• Create and maintain internal IT SOPs, checklists, and quick-reference guides.
• Track open support issues and IT tickets (basic ticketing system or spreadsheet-based system is fine to start).

Ideal Qualifications:

• 1–3 years of experience in IT support or related field (nonprofit or healthcare preferred but not required).
• Familiarity with Microsoft 365, HIPAA basics, and desktop/network troubleshooting.
• Reliable transportation to travel between multiple sites.
• Strong communicator who can support non-technical staff and explain things clearly.

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person