Rider Solution

• Location: White Plains, NY
• Type: On-Site, Full-Time
• Salary: $26 – $28 per hour (W2) + Benefits (PTO, 401K Match, Medical - No Dental or Vision)
• Shift: 8 hours per day – must be flexible for rotating shifts
• Schedule: Morning or Evening Shifts
• Weekend Availability: Required on an as-needed basis
• Transportation: Candidates Require to Have a car

Responsibilities

• Provide end-user application and desktop support for both Windows and Apple environments (MacOS/iOS).
• Troubleshoot and resolve incidents at first contact or escalate appropriately.
• Define, document, and analyze incident scope to identify root causes.
• Monitor and prioritize incidents based on severity; ensure timely issue resolution.
• Perform software installations, access provisioning, and application deployments.
• Maintain detailed documentation and contribute to the knowledge base.
• Build strong relationships with end-users through professional communication and support.
• Ensure adherence to service-level agreements and proactive issue management.
• Complete IT governance and project assignments within set timelines.
• Maintain a professional appearance and uphold company service standards.
• Perform other IT-related duties as assigned.

Qualifications

• 3+ years of experience in IT desktop or helpdesk support.
• Proficiency in Windows OS, Active Directory, Office 365, and network troubleshooting.
• Strong hands-on experience with MacOS and iOS support (Apple device setup, MDM, etc.).
• Excellent problem-solving and communication skills.
• Ability to work flexible hours and travel between NY locations (e.g., White Plains, Bronx).
• Having a valid driver’s license and access to a car is preferred.

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Application Question(s):

• How many years of Help Desk/Technical Support experience do you have?
• Do have a car for travel near to the worksites in White Plains as needed basis?

Work Location: In person