#twiceasnice Recruiting

IT Support Specialist
Location: Outside of Hartford, CT
Salary: $70,000 - $80,000 + Bonus + Benefits
Benefits: Medical, Dental, Vision, Life, Disability, 401(K) w/match, Holidays, PTO
Job Type: Full-Time
Typical Hours: Mon -Fri, 8:00 AM – 5:00 PM (Flexible)
Start Date: ASAP
Sponsorship is not available

IT Support Specialist Description

Our client, a global leader in manufacturing, is seeking an IT Support Specialist to join their team just north of Hartford, Connecticut. In this role, you’ll be the first point of contact for help desk support, assisting a close-knit team of 42 employees. You’ll also play a hands-on role in configuring and installing new devices and supporting the day-to-day implementation and maintenance of IT infrastructure. Your work will help ensure system integrity, performance, and security across the organization. This is an excellent opportunity for a proactive IT professional looking to grow their career in a collaborative, fast-paced, and international environment.

IT Support Specialist Responsibilities

• Provide first-line support for hardware, software, and network issues
• Maintain and optimize systems and networks
• Manage and resolve support tickets promptly
• Collaborate with international IT teams
• Document processes and provide training as needed
• Monitor network performance, reliability, and security
• Assist with VPNs, firewalls, and data protection measures
• Ensure compliance with licensing and security standards
• Generate reports on performance metrics and project progress

IT Support Specialist Qualifications

• College degree required
• 2+ years of IT support experience required
• Experience in troubleshooting IT systems and networks required
• Strong Windows 10 desktop support skills, including server administration and maintenance required
• Must be willing to work onsite

About #twiceasnice Recruiting

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Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• This is an onsite position in Windsor, CT, with flexible work hours. Any concerns?
• Where are you located?
• Do you have any network-related certifications? If so, which ones?
• This position offers a base salary of $70,000 - $80,000 + Bonus. Does this work for you?

Education:

• Associate (Required)

Experience:

• network support : 2 years (Required)
• Windows 10 setup and configuration : 2 years (Required)
• Microsoft 365 : 1 year (Required)
• VMware: 1 year (Required)
• troubleshooting: 1 year (Required)
• hardware installation : 1 year (Required)
• working with routers, switches, and firewall : 1 year (Required)

Work Location: In person