City of Mt. Juliet

GENERAL SUMMARY

Serve as primary Network and Server administration contact. Maintains computing environment by identifying network requirements; installing upgrades; monitoring network performance. Serves as lead for Network / Systems Administrator (Level 1) staff.

SUPERVISION

General supervision is provided by the Information Technology Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Team Lead planning, design, and implementation of citywide network and server infrastructure.
• Ensure cybersecurity best practices and compliance with federal/state standards (e.g., CJIS).
• Provide guidance and mentoring to IT staff, including technicians and junior engineers.
• Develop and maintain disaster recovery and continuity plans.
• Serve as a technical advisor during city emergency operations and public safety incidents.
• Critical Communication Circuits: Assist in establishing requirements, procuring, implementing, and maintaining all connections for critical City communication systems, including radio backbone circuits, internet circuits, and intranet circuits.
• Software Evaluation: Assess current software solutions both on premise and hosted for useability, security, and capacity, while researching and evaluating best of breed solutions for potential adoption.
• Surveillance & Field Technology: Design, budget for, procure, and deploy both overt and covert technology solutions to support City operations (e.g., pole- and trailer-mounted cameras, trail cameras).
• Unmanned Aerial Systems (UAVs): Maintain, configure, and deploy UAVs (drones) in support of City needs, including public information, surveying, search and rescue, and other emergent or planned missions.
• Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.
• Establishes network by evaluating network performance issues including availability, utilization, throughput, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; establishing connections and firewalls.
• Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
• Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation, including adherence to zero trust principles.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Protects organization's value by keeping information confidential.
• Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Managing servers of the entire windows stack. This would include patching, upgrading servers, maintenance, consolidation of servers. Creation of virtual machines and maintenance.
• Departmental Advising – Specialized Systems: Support departments in scoping, acquiring, and maintaining specialized solutions such as call recording, audio/visual systems, and traffic network technologies.
• Access Control & Smart Keying: Plan, budget for, procure, and maintain access control systems, and assist with the implementation of smart keying solutions across City facilities.

OTHER DUTIES AND RESPONSIBILITIES

• Collaborate with the IT Director to ensure efficient operation of the City network environment and defining network policies and procedures.
• Collaborate with IT Director on upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
• Maintain an inventory of all servers, networking & datacenter equipment.
• Assist IT Director in developing long term strategies and capacity planning for meeting future network hardware needs.
• Assist IT Director with writing technical specifications for purchase of network and server equipment.
• Perform other duties as assigned.

MINIMUM JOB REQUIREMENTS

EDUCATION

• Minimum of an Associate’s Degree with preference to an employee with a bachelors’ in systems information or equivalent.

EXPERIENCE

• At least five years of experience in Networking/System Admin is preferred.

LICENSES AND CERTIFICATES

• Possession of a valid Tennessee driver’s license
• A+ certification and Network + or equivalent are required.
• MTA (Microsoft Technology Associate) or higher certification not required but preferred.

KNOWLEDGE, SKILLS AND ABILITIES

KNOWLEDGE OF:

• Expert-level knowledge of networking, server administration, and cybersecurity.
• Ability to provide leadership and training to IT staff.
• Strong problem-solving, analytical, and project management skills.
• Ability to communicate effectively with both technical and non-technical staff.
• Knowledge of and experience using programming languages such as Visual basic, and other net languages/web programming.
• Modern computer systems including networks, Desktop hardware, software including Windows 10 & 11. Server Operating Systems from MS Server 2016 through 2025. Microsoft Office applications, copiers and printers.
• Network Performance Tuning, LAN Knowledge, Network Design and Implementation, Problem Solving, Strategic Planning, Multi-tasking, Quality Focus, Coordination, Technical Understanding, Quick Study, Technical Zeal
• Management and maintenance of VMware & SQL Server.
• SQL Query Language and formatting
• Basic Linux Operating Systems Management

SKILL IN:

• Accurately evaluating and analyzing hardware, software and networking problems
• Operating tools, components, and peripheral accessories
• Researching, analyzing, and evaluating new service delivery methods, procedures and techniques

ABILITY TO:

• Install and maintain a variety of computer programs
• Utilize desktop software to generate reports, spreadsheets, databases and presentations as needed
• Read and understand technical manuals, procedural documentation and OEM guides.
• Conduct research into PC issues and products as required.
• Analyze problems, identify alternative solutions, and implement recommendations in support of goals.
• Communicate clearly and concisely, both orally and in writing
• Establish and maintain effective working relationships with those contacted in the course of work
• Pass medical physical examination and drug test
• Meet the City’s driving standards

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

Maintain effective audio-visual discrimination and perception needed for

• Making observations
• Reading and writing
• Communicating with others
• Able to decipher different audio levels, sound pitches and audio warnings

Maintain physical condition appropriate to the performance of assigned duties and responsibilities that may include the following.

• Standing or sitting for extended periods of time
• Bending, stooping, twisting, squatting, kneeling and working in confined spaces and at heights of over 3 feet.
• Occasionally bending and carrying objects weighing up to 75 lbs.

The City of Mt. Juliet is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Signatures below indicate the receipt and review of the classification description by the employee assigned to the position and the immediate supervisor.

Job Type: Full-time

Pay: $35.80 - $50.92 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person