The primary role is to administer and maintain a systems infrastructure that supports the business goals and objectives. This position collaborates with team members that manage the design and day-to-day support of IT operations system infrastructure including but not limited to Servers, clients, Active Directory, VOIP, disk management and disaster recovery/backups.
User Support:
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Provides Tier 3 level support and resolution of all identified and assigned issues including but not limited to Windows Operating System, Microsoft Office applications support, and mobile device support.
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Provide lead role for helpdesk functions including review and delegation of helpdesk incidents within the team and validating resolution in accordance to all service level agreements.
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Build rapport with user community by timely, professional responses to requests.
Technology Functions:
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Enhance and provide audit level review of accurate work instructions and procedures for IT Operations staff.
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Performs assigned day-to-day reporting tasks on support efficiencies and managing of IT assets.
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Executes ongoing administration review of directory services, health maintenance plans, procedures and operations.
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Responsible for troubleshooting and problem resolution of infrastructure IT operation components.
Project Management:
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Support IT Operations projects by leading on defined projects and coordinating with IT Architects and engineers. Communicates task status with appropriate team members.
System Design & Architecture:
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Creates documentation and procedures for end users & IT operation personnel.
Safety:
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Provides assistance in support of the safety strategy to reduce work related injuries.
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Promotes a safe working environment.
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Performs all job functions in a safe manner and maintains safety awareness.
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Reports known accidents, injuries and unsafe practices or conditions to safety manager.
Additional years of experience or education may be substituted for each other as determined by Human Resources
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A Bachelor’s Degree or work equivalent experience is required.
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Microsoft MCP Certifications are preferred.
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A minimum of 5 years’ experience in IT systems administration is required.
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Proven track record of developing and implementing process improvements.
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Excellent Customer Service and interpersonal skills.
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Excellent verbal and written communication skills.
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Strong problem solving skills.
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Proficient skills in Microsoft Active Directory User Management are required.
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Working knowledge in the following is preferred: Microsoft SCSM / SharePoint / SCCM
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Proficient skills in PC Operating System administration
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Proficient computer skills including MS Office applications version 2010 and higher.
While performing the duties of this job, the employee must be able to operate a keyboard and telephone. Frequent sitting, talking, hearing, and occasionally lifting (10 lbs.), and an ability to adjust vision for close vision work. Up to 10% of time spent in manufacturing environments around industrial equipment. Able to travel up to 5% to other Company locations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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