GPC (Gillette Pepsi Companies)

JOB DESCRIPTION:

The primary role is to administer and maintain a systems infrastructure that supports the business goals and objectives. This position collaborates with team members that manage the design and day-to-day support of IT operations system infrastructure including but not limited to Servers, clients, Active Directory, VOIP, disk management and disaster recovery/backups.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

User Support:

• Provides Tier 3 level support and resolution of all identified and assigned issues including but not limited to Windows Operating System, Microsoft Office applications support, and mobile device support.
• Provide lead role for helpdesk functions including review and delegation of helpdesk incidents within the team and validating resolution in accordance to all service level agreements.
• Build rapport with user community by timely, professional responses to requests.

• Enhance and provide audit level review of accurate work instructions and procedures for IT Operations staff.
• Performs assigned day-to-day reporting tasks on support efficiencies and managing of IT assets.
• Executes ongoing administration review of directory services, health maintenance plans, procedures and operations.
• Responsible for troubleshooting and problem resolution of infrastructure IT operation components.

• Support IT Operations projects by leading on defined projects and coordinating with IT Architects and engineers. Communicates task status with appropriate team members.

• Creates documentation and procedures for end users & IT operation personnel.

• Provides assistance in support of the safety strategy to reduce work related injuries.
• Promotes a safe working environment.
• Performs all job functions in a safe manner and maintains safety awareness.
• Reports known accidents, injuries and unsafe practices or conditions to safety manager.

REQUIRED SKILLS:

Additional years of experience or education may be substituted for each other as determined by Human Resources

• A Bachelor’s Degree or work equivalent experience is required.
• Microsoft MCP Certifications are preferred.
• A minimum of 5 years’ experience in IT systems administration is required.
• Proven track record of developing and implementing process improvements.
• Excellent Customer Service and interpersonal skills.
• Excellent verbal and written communication skills.
• Strong problem solving skills.
• Proficient skills in Microsoft Active Directory User Management are required.
• Working knowledge in the following is preferred: Microsoft SCSM / SharePoint / SCCM
• Proficient skills in PC Operating System administration
• Proficient computer skills including MS Office applications version 2010 and higher.

PHYSICAL DEMANDS AND/OR WORK ENVIRONMENT

While performing the duties of this job, the employee must be able to operate a keyboard and telephone. Frequent sitting, talking, hearing, and occasionally lifting (10 lbs.), and an ability to adjust vision for close vision work. Up to 10% of time spent in manufacturing environments around industrial equipment. Able to travel up to 5% to other Company locations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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