Universal Orlando

. Information Technology (IT) Lead: This position provides the highest level of

support to end users by handling service requests that have been escalated by lower

tiers. Support will be provided onsite, remotely, over the phone, or via email. They will

be required to develop solutions for complex network, desktop, and server problems.

They will have the ability to analyze existing systems and make proactive

recommendations for improvements. Develops, maintains, and implements all systems,

applications, and networking configurations.

a. Educational requirements include BA/BS from an accredited college or university

with a minimum of 5+ years experience or substitute with AA/AS with 7+ years

experience.

b. Require anyone of the following IAT Level II (CySA+, Security+, CND, or SSCP)

Certification and CE/OS Certification.

c. PMI Certification required.

d. Windows or Apple Certified Technician.

e. Advanced knowledge of current Microsoft desktop and server operating systems.

f. Advanced knowledge of Microsoft SQL, Exchange, SharePoint, and other server

applications.

g. Advanced knowledge of computer and server hardware.

h. Familiarity with network troubleshooting.

i. Familiarity with Ivanti Management Suite, Microsoft SCCM, or Jamf Pro.

j. Professional customer service skill

k. Must be resourceful and able to take initiative in a dynamic environment.

l. Ability to troubleshoot technical problems effectively and efficiently.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Experience:

• Information Technology : 5 years (Required)

License/Certification:

• CompTIA CySA+ (Required)
• PMI Certification (Required)

Work Location: Remote