IT Service Desk Supervisor
Columbia Valley Community Health
Full-time
Wenatchee, WA
Job description
Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.
Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands.
Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter.
At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!
What We Offer
At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:
Competitive compensation and benefits
Work-life flexibility
Recognition and rewards
Development and career opportunities
A safe and inclusive workplace
Why You Will Love this Job
Role Overview
The Global IT Network Manager is responsible for the strategy, governance, and continuous improvement of the enterprise network environment, including on‑premises, cloud, wireless, and telephony services, across a global footprint of manufacturing, office, and data center locations.
This role defines global standards and policies, ensures operational consistency and resilience, and provides leadership across internal teams and service providers to support business‑critical operations.
Key Responsibilities
Global Network & Connectivity Leadership
Define and enforce enterprise‑wide network, cloud connectivity, wireless, and voice standards
Own reference architectures, design principles, and guardrails to ensure secure, resilient, and scalable connectivity
Act as the global authority for network architecture decisions and exceptions
Cloud, Wireless & Telephony Governance
Govern hybrid and cloud network connectivity, ensuring secure and reliable integration with on‑premises environments
Own enterprise wireless standards supporting mobility, operations, and production environments
Own telephony and voice network standards, including traffic prioritization, resiliency, and service continuity
Operational Control & Data Accuracy
Ensure accurate and audit‑ready system and service records for all network‑related assets and services
Maintain a global repository of connectivity services, circuits, and dependencies
Embed documentation and data accuracy into change, incident, and lifecycle processes
Incident, Problem & Continuous Improvement
Provide leadership for major incidents, ensuring rapid coordination and resolution
Drive root cause analysis and elimination of recurring issues
Use operational insights to continuously improve standards, designs, and service quality
Vendor & Service Provider Governance
Serve as the technical authority for network‑related vendors and managed service providers
Ensure services are delivered in alignment with enterprise standards and expectations
Partner with sourcing and vendor management teams to drive accountability and performance
Stakeholder Engagement
Communicate risks, standards, and priorities clearly to IT leadership and business stakeholders
Provide executive‑level visibility into network resilience, stability, and improvement initiatives
Qualifications
10+ years of experience in enterprise network engineering, architecture, or management
Demonstrated experience defining and enforcing global technology standards
Strong knowledge of:
Enterprise and cloud networking
Wireless and voice network services
High availability, resiliency, and disaster recovery concepts
Network security and Zero Trust principles
Experience supporting manufacturing or mission‑critical environments preferred
The Salary range for this position is $129,150.00-$165,000.00.The specific Salary rate offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location.
About Us
Rehlko proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Rehlko at http://www.rehlko.com/who-we-are .
In addition to the investment in your development, Rehlko offers a benefits package including a competitive salary, health, vision, dental, 401(k) with Rehlko matching, and more!?
Rehlko is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, without regard to race, creed, color, ethnicity, religion, sex, pregnancy, childbirth, or related medical conditions, genetic information, age, national origin, citizenship, ancestry, caste, mental or physical disability, marital or familial status, sexual orientation, gender identity or expression, genetic information, political belief or affiliation, union membership status, military status, veteran status, or any other characteristic protected by national, state, local, or other applicable laws.
Americans with Disabilities Act (ADA)
It is the policy of Rehlko to comply with all applicable provisions of the Americans with Disabilities Act (ADA) and corresponding national, state, local, or other applicable laws. Rehlko will not discriminate against any qualified associate or applicant with respect to any terms, privileges, or conditions of employment because of a person's physical or mental disability. Rehlko will provide a reasonable accommodation to associates or applicants with disabilities, in accordance with applicable laws. If you have a disability and require an accommodation in the application process or during the course of employment, please contact [email protected]. Rehlko is an equal opportunity/affirmative action employer.
Our Values
Curiosity – Seek, learn, share
Trust – Go farther together
Pace – Focus to go faster
Excellence – Find the win every day