Full-time
Plainfield, IL
Job description
As a Guest Relations specialist, you help create the energy and excitement around a national-based Travel Agency offering luxury dream vacation packages by providing the right solutions for our clients’ requests. You understand that Pavlus Travel is dedicated to delivering a pro-active customer experience that is unlike any other. It starts with you discovering the client’s needs. And with the support of your Guest Relation's team members, you match those needs with the right travel products. Every day is an opportunity for you to turn another guest into a loyal Pavlus Travel client.
Key Qualifications
§ Patience and empathy – Our guests need to know that you care about their experience and are willing to go the extra mile for them.
§ Problem solving – You will tackle a variety of complex issues that require the ability to approach situations in new and innovative ways.
§ De-escalation – You will encounter guests who are frustrated with a vendor or circumstances in general, and need to have the ability to make them feel heard and reassure them that we’ll work to resolve their issues.
§ Tenacity – Willingness to ensure our clients continue to receive the highest quality of service possible and not take shortcuts.
§ The ability to listen to clients’ needs and communicate resolutions in a clear, simple, and positive way.
§ A strong desire to help and WOW our clients.
§ The ability to handle surprises and adjust to change quickly.
§ Exceptional time management skills.
§ The drive and motivation to support our sales team and help close bookings wherever you can.
Description
As a Guest Relations Specialist, you’re highly skilled at uncovering customers’ needs, then following through with enlightening solutions that ensure their satisfaction. You will look and listen for clues about the client’s current emotional state and keep the interaction calm and positive.
You will work with a wide range of client requests, complex and simple. Always curious, you stay on top of news about products and promotions, ready to apply your knowledge in client interactions. Your success is measured by team and individual productivity as well as overall performance. You’re proud to represent Pavlus Travel, and you get great satisfaction from helping clients develop a lifelong relationship with Pavlus Travel.
Additional Requirements
· Experience with Word and Excel
· Exceptional multi-tasking abilities
· Excellent phone/people skills
· Extensive experience managing an email inbox
Job Type: Full-time
Salary: $41,600.00 to $55,000.00 /year
Job Type: Full-time
Pay: $41,600.00 - $55,000.00 per year
Benefits:
Shift:
Work Location: Remote
