Full-time
Lexington Park, MD
Job description
Join Our Journey: Systems Administrator II
Department: Information Technology
Reports To: IT Manager
Salary Range: $88,000.00 - $120,000.00 Annually
Empowering Your Potential:
At the heart of our IT family, the Systems Administrator II is the beacon of innovation and support. You are the architect of seamless technology experiences, crafting robust solutions that empower our customers and their ventures. Your expertise breathes life into workstations, servers, and networks, ensuring every click connects to possibilities.
Leadership Through Service:
This pivotal role is not just about systems; it’s about setting the bar for excellence. You guide, mentor, and inspire, shaping the future of tech support with every interaction. Your leadership is the compass that steers our service to unparalleled heights.
Rewarding Your Growth:
We believe in celebrating your milestones and rewarding the brilliance you bring. Our wage philosophy is dynamic, just like you, reflecting your evolution, achievements, and the extraordinary value you add to our clients and us.
Your Impact:
Your Journey with Us:
Your Skills and Spark:
Ready to Ignite Your Career?
Join us at Obsidian IT, where your passion for technology meets our commitment to excellence. Together, we’ll create a future that’s as bright as your potential.
Investing in You: Our Commitment to Growth and Recognition
At Obsidian IT, we see compensation as more than just a paycheck. It’s a reflection of our appreciation for the unique talents and relentless efforts of our team members. We’re committed to fostering an environment where growth and recognition go hand in hand.
Rewarding Excellence:
A Guide, Not a Ceiling:
Our wage range is a starting point, a guide that paves the way for growth. We consider a multitude of factors when offering pay increases because we believe in rewarding the whole person, not just the role.
Essential Duties and Responsibilities: Systems Administrator II
· Manage virtual and physical Windows servers
· Manage Active Directory, Microsoft Exchange, and server and workstation patching
· Implement and support client local backups, replication and restore from backup as needed
· Maintain the integrity of server infrastructure by implementing industry best-practices regarding privacy, security, and regulatory compliance
· Technical implementation and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
· Remote access solution implementation and support: VPN and Terminal Services
· Develop and maintain documentation about current environment setup, standard operating procedures, and best practices
· Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices
· Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers and workstations
· Practice server asset management, including maintenance of server component inventory and related documentation and technical specifications information
· Recommend, schedule, and perform software and hardware upgrades, patches, and reconfigurations
· Works with Service Manager to develop client and sales goals
· Develop required reports in response to business user and management needs
· Manage vendors and contractors to secure software products and services
· Manage the physical environment of the server racks including cable management, documentation, and labeling
· Have extensive knowledge of NAS and SAN storage management
· Perform system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs
· Perform periodic performance reporting to support capacity planning
· Perform ongoing performance tuning, hardware upgrades, and resource optimization as required
· Takes initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner
· Knowledge of virtualization technologies and concepts. Hyper-V and VMWare ESXi
· MS Office (0365) deployment, migration, operation, and maintenance
· Storage provisioning, management, and backup; ability to assess storage needs and provide solutions
· Ability to speak to customers in clear terms about new products, different options, and answer any questions regarding those products and options
· Works with clients to determine business requirements and whether products being considered are suitable for their IT needsthis seems like it’s covered in the item above Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
· Coordinate with network engineering, business application, and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives
· Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers
· Manage technical teams to maintain clients at the highest level and execute projects with accuracy and efficiency
· Lead a team of technicians in providing top-level service to clients as assigned
· Other duties as assigned
Additional Duties and Responsibilities: Systems Administrator II
· Maintain a high level of customer service, perception, and satisfaction
· Ability to work within a team and communicate effectively
· Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
· Document internal processes and procedures related to duties and responsibilities
· Document client network, hardware, and credential changes in CRM
· Responsible for entering time and expenses in CRM as it occurs
· Work through a daily schedule in CRM that has been established through the dispatch process
· Understand and follow processes pertaining to CRM
· Enter all work as service tickets into CRM
· Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry
· Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
· Diagnosis skills of technical issues
· Ability to multi-task and adapt to changes quickly
· Technical awareness: ability to match resources to technical issues appropriately
· Service awareness of all organization’s key IT services for which support is being provided
· Understanding of support tools, techniques, and how technology is used to provide IT services
· Typing skills to ensure quick and accurate entry of service request details
· Self-motivated with the ability to work in a fast-paced environment
Work Schedule
This is a full-time position requiring approximately, e.g., 40 hours per week. You will be working five days per week, eight hours per day. These shifts can be 8 am-5 pm, from Monday to Friday.
Employee Benefits
As a regular employee of the Company, you will be eligible to participate in a number of Company-sponsored benefits.
The Company offers a comprehensive employee benefits program, including:
Health Insurance
Obsidian I.T. will pay up to $500 towards all full-time employees premiums when they enroll in the Companies offered group health insurance policy. Employees may add significant others, who fall into the insurance’s classification of a domestic partner, however, the employee is responsible for the full premium of their partner as well as any dependents.
Medical Benefits are subject to change each renewal, per changes from the benefits provider.
Medical Insurance: Blue Shield
Health Insurance Opt-Out Arrangement
Obsidian I.T. offers up to $500/mo. towards employees health insurance premium or if they opt-out employee would receive a $450/mo. opt-out payment.
Dental, Vision, and Life Insurance
100% Employee premiums paid by Obsidian
Paid Time Off (PTO) policy
You will be eligible for 10 days of paid vacation leave per year. Paid time off is additional to sick days, holidays, and days that the company does not operate.
Obsidian IT provides PTO benefits for regular part-time and full-time employees. This PTO bank of time can be used for all personal time off. Accrual begins with the date of hire, and employees can use accrued PTO benefits after 90 continuous days of employment. In accordance with our policy, we will match your existing PTO of two-weeks. After your first, year of employment, your will move up to our three-weeks accrued PTO.
Holidays
Obsidian will be closed on the following holidays:
1. Birthday
2. New Year’s Day
3. President’s Day
4. Memorial Day
5. Independence Day
6. Labor Day
7. Thanksgiving Day
8. Thanksgiving Day After
9. Christmas Day if not closest workday to Christmas day will be observed.
10. Christmas Additional Day (if Christmas lands on Tuesday or Thursday, we will also be closed on Monday or Friday respectively.)
401k Retirement up to 4% matching contribution
A 401k Plan has been established for full-time employees. Participants may elect to have a certain percentage deducted from each paycheck. Please check with your HR department to find out the calendar year maximums.
In addition, the Company will match up to 4% per paycheck up to the maximum determined by our 401k plan and may change on a yearly basis.
Paid Sick Leave (PSL)
Job Type: Full-time
Pay: $88,000.00 - $120,000.00 per year
Benefits:
Compensation Package:
Schedule:
Location:
Ability to Commute:
Ability to Relocate:
Work Location: In person
