Karcher North America

Loanability is a finance company in Willow Grove, PA, helping small businesses access the capital they need to grow. We are seeking a Technical Operations Manager to own and improve the systems and processes that power our day-to-day operations.

This role is responsible for identifying issues, solving problems at the root, and building solutions that improve efficiency, data accuracy, and system reliability across the business.

Responsibilities:

Operations & Systems Ownership

• Identify and resolve issues impacting email delivery, inbox placement, and spam filtering
• Monitor and improve call performance, including caller ID reputation and system reliability
• Diagnose system, data, and workflow issues by identifying root causes, not just symptoms
• Own onboarding and offboarding processes, including system access, permissions, and setup
• Maintain and improve system configurations, settings, and user access across platforms
• Track and manage company devices, including inventory audits and lifecycle management
• Perform regular system audits (settings, updates, permissions) to ensure consistency and accuracy

Data & Process Management

• Ensure data accuracy across systems by identifying inconsistencies and resolving discrepancies
• Validate and maintain internal tracking systems and operational workflows
• Assist with reporting and data organization
• Identify gaps in processes that lead to errors or inefficiencies and implement improvements
• Support operational workflows tied to marketing and internal reporting

Automation & Process Improvement

• Identify repetitive or manual workflows and build solutions to automate them
• Create tools, scripts, or systems to reduce manual work and improve efficiency
• Redesign workflows to improve data accuracy and consistency
• Continuously evaluate systems and processes to simplify and improve operations

Systems Oversight & Vendor Coordination

• Monitor system performance and proactively identify issues before they impact the team
• Coordinate with vendors to resolve issues and improve system performance
• Manage and maintain business-critical applications and tools (e.g., Google Workspace, communication platforms, and internal systems)
• Oversee domain renewals, security certificates, and email authentication (SPF, DKIM, DMARC, BIMI)
• Document processes and maintain clear internal procedures
• Take ownership of issues end-to-end, ensuring resolution without relying on step-by-step direction

Qualifications:

• Strong problem-solving ability and comfort working through unclear or unstructured problems
• Ability to independently identify issues and drive solutions without step-by-step direction
• High attention to detail and strong follow-through
• Comfortable working across multiple systems and tools
• Ability to manage multiple priorities at once
• Clear and professional communication

To Be Considered, You MUST:

• Live within commuting distance (40 miles) of our office located in Willow Grove (this is not a remote position)
• Follow application instructions and demonstrate attention to detail

Why This Role Matters:

This role directly impacts the reliability of our systems, the accuracy of our data, and the efficiency of our team’s daily operations.

This position is best suited for someone who prefers to figure things out, build solutions, and improve systems, rather than follow predefined processes.

Job Type:

Full-time

Pay:

$75,000 - $90,000 annually

Additional Compensation:

Bonus opportunities

Work Location:

In person

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Parental leave
• Retirement plan

Application Question(s):

• Do you live within commuting distance (40 miles) of our office located in Willow Grove, Pennsylvania? This is not a remote position.

Work Location: In person