Cotterman Company

IT Systems Administrator (macOS/M365/UniFi/Synology)

Reports to: CEO/CIO

Support model: One-person IT with escalation support from trusted outside IT partners

About Us

MISC Products Inc is a growing organization of approximately 100 employees supporting both office and operational teams. Our IT environment is modern and cloud-forward, built primarily around macOS endpoints, Microsoft 365, a Ubiquiti UniFi network stack, and Synology NAS for storage and key network services. We’re looking for an IT Systems Administrator who can take ownership of day-to-day IT, improve security and reliability, and deliver excellent service to our employees.

Role Summary

This is a hands-on, high-impact role for someone who enjoys owning IT end-to-end: supporting users, managing devices, maintaining network/storage systems, and improving security. This role is ideal for someone who enjoys end-to-end ownership and improving systems. You’ll be the primary IT professional on-site, working with outside partners for specialized projects or advanced escalations.

Key Responsibilities

End-User Support & Device Management

• Provide responsive Tier 1–2 support for onsite users, primarily in a macOS environment (approximately 50 devices)
• Manage endpoint lifecycle: provisioning, onboarding/offboarding, troubleshooting, repairs/warranty
• Administer device management using Addigy MDM: enrollment, compliance, patching, scripting, software deployment
• Maintain IT asset inventory, documentation, and user-facing knowledge base
• Microsoft 365 Administration
• Support and administer Microsoft 365 services including user accounts, licensing, Exchange/Outlook, Teams, SharePoint/OneDrive
• Manage identity and access control, MFA enforcement, group policies, and secure access practices

Network & Infrastructure

• Administer and troubleshoot Ubiquiti UniFi network infrastructure (APs, switches, gateways)
• Maintain VLANs/network segmentation, firewall rules, VPN/remote access, Wi-Fi performance and coverage
• Monitor uptime, performance, and proactively resolve stability issues

Storage, Backup & Core Services

• Administer Synology NAS for file sharing, permissions, backups, and system health
• Ensure backups are configured, monitored, and tested regularly (restore verification)
• Maintain file access controls aligned with business needs and security practices

Light Cybersecurity Ownership

• Manage patching/updates across macOS and Windows systems; enforce security baselines
• Maintain endpoint protection / EDR practices and work with vendors/partners as needed
• Improve security posture: phishing resilience, access reviews, vulnerability mitigation
• Participate in incident response coordination and basic security reporting

Business Applications / ERP Support

• Support cloud applications including PLEX Manufacturing Cloud ERP and related user access issues
• Coordinate with vendors and support partners to resolve issues and implement improvements

Tools & Environment

• macOS endpoints (~50) + small Windows footprint
• Microsoft 365 (Exchange, Teams, SharePoint/OneDrive)
• Addigy MDM
• Ubiquiti UniFi network stack
• Synology NAS (storage + backups + network services)
• PLEX Manufacturing Cloud (ERP)
• Claris Filemaker custom business apps

Required Qualifications

• 3+ years experience in IT support / systems administration (or equivalent)
• Strong macOS administration skills in a business environment
• Hands-on MDM experience (Addigy preferred; Jamf/Kandji/Intune acceptable)
• Microsoft 365 administration experience (user support + basic admin tasks)
• Experience managing small-business networks (UniFi experience strongly preferred)
• Familiarity with NAS/storage administration (Synology preferred)
• Strong troubleshooting skills, documentation habits, and customer-service mindset

Preferred Qualifications

• Experience supporting manufacturing or operational environments
• Familiarity with ERP support (PLEX experience a strong plus)
• Scripting/automation skills (Bash/Zsh, Python, PowerShell)
• Working knowledge of identity + security tooling (MFA, conditional access concepts)
• Network fundamentals: VLANs, DNS/DHCP, firewall rules, Wi-Fi design

Benefits

• Medical/Dental/Vision
• 401(k) with match
• Paid time off + holidays
• Training & certification support
• Company-provided equipment

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person