Rancho Health MSO

We are seeking an IT Manager to lead the development, implementation, and optimization of our IT solutions while managing a small, dynamic IT team. In this role, you will collaborate with cross-functional stakeholders to propose solutions that align business needs with system capabilities, ensure smooth IT project rollouts, and champion IT and security best practices. Your responsibilities include overseeing IT operations, managing change and release processes, mentoring team members, and ensuring compliance with healthcare governance standards. This role requires a strategic thinker with exceptional attention to detail, strong communication skills, and a passion for fostering innovation in IT systems and operations.

This is a full time, remote, home-office based role eligible for a full benefits package including paid holidays, PTO, and competitive pay in a mission-based work environment. A private, quiet, home office space is required. Candidates can live anywhere in the United States.

Core Responsibilities & Capabilities

IT Project Management

• Propose solutions and implementation plans in collaboration with IS team members that show a thorough understanding of business needs, user requirements, and system capabilities.
• Build trust with stakeholders by:
  • Understanding and documenting requests thoroughly.
  • Communicating statuses clearly and proactively addressing system issues.
  • Translating technical concepts for non-technical staff.
• Track nuances across many systems with a high attention to details to ensure implementations & configurations are accurate and as expected.
• Work cross-functionally within the IS department to align project designs and implementation plans with broader IT milestones and objectives..
• Partner with other system/product owners for seamless hand-offs between systems administration and Care Team-facing configurations.
• Oversee change and release management processes to ensure smooth IT project rollouts, minimizing disruptions to end-users.

IT Solutions Ownership

• Champion IT best practices by:
  • Identifying system features to optimize system use and proposing operational and security improvements.
  • Planning migrations from deprecated configurations to modern solutions.
• Stay informed on SaaS solution updates, features, and functionality, fostering curiosity and innovation.
• Vigilant for “shadow IT” while being supportive with other teams to ensure any IT oversight improves system security, implementation, and operations.
• Anticipate system-related challenges and proactively set expectations and mitigation strategies for staff.

Team Leadership

• Empower team members to own their systems and serve as subject matter experts while providing oversight on operations and implementation designs.
• Manage a small IT team responsible for service/help desk support, EE onboarding/offboarding, SaaS systems administration, and security administration.
• Mentor and guide staff, supporting skill development aligned with organizational needs and career growth.
• Align the team around goals (OKRs), conduct performance reviews, and hold recurring one-on-one check-ins with staff.
• Strategically plan for new IT roles in collaboration with IS leadership to align with the organizational roadmap.
• Communicate and coordinate work with IT consultants, validate deliverables and ensure quality.
• Provide hands-on support to staff (“dive into the weeds”), troubleshooting and resolving complex IT issues.

IT Operations

• Contribute to documentation and evidence collection for technical audits, such as annual SOC2 Type II audits.
• Participate in cybersecurity incident response and operational incident support, including log auditing, recovery, and investigations.
• Support healthcare governance and compliance objectives by implementing systems that meet internal policy requirements.
• Provide support during rare critical security incidents, collaborating with relevant teams to ensure swift resolution and maintain operational integrity.

Expected Experience

• 4+ years of total IT experience, including:
  • 2+ years in an IT management or supervisory role.
  • 2+ years individual contributor experience in one of the following roles:
    • Systems analyst, business systems analyst, or application analyst
    • Service desk, help desk support, or internal customer success support
    • Systems administrator (MacOS)
  • 2+ years managing IT project lifecycles from requirements gathering through implementation and maintenance (this can overlap with the above experience).
• Experience maintaining business/enterprise versions of Google Workspace and Google App Suite (Gmail, drive, groups, etc.).
• Experience with iterative methodologies such as Agile, Scrum, Sprints, Kanban, or the Spiral model for week-to-week prioritization.
• Proficiency in creating system interaction diagrams, workflows, and data flow documentation to support solution design and implementation.
• Startup experience and the ability to handle diverse responsibilities (“wearing multiple hats”) on a small team.

Desired Experience

• Service desk issue tracking using Jira Service Management.
• Administration of enterprise versions of tools such as:
  • Dialpad (phone system)
  • ManageEngine Endpoint Central (unified endpoint manager)
  • Slack
  • Zoom (video conferencing)
• Website administration and project management using Atlassian products.
• Writing, updating, and applying IT policies for an organization.
• Contributing to third-party security audits.

About Blue Circle Health:

Blue Circle Health is a 501(c)(3) nonprofit organization dedicated to improving the health of people with type 1 diabetes (T1D), a chronic autoimmune condition in which the body doesn’t produce insulin. T1D affects more than 2 million people in the US and many face barriers to the care, education, medication, and supplies needed to manage their condition.

Blue Circle Health provides virtual care, education, and support for adults with T1D, at no cost to them. Because T1D is a 24/7 condition that is largely self-managed, we educate and empower people with T1D to ensure they have the skills, tools, and confidence to manage their condition. Our whole-person approach includes medical care, diabetes education, peer coaching, diabetes supportive counseling, insurance navigation, supplies and medication, and referrals to community resources that can help with access to housing, employment and food.

Funded by The Leona M. and Harry B. Helmsley Charitable Trust, Blue Circle’s charge is to design and deliver care that improves the health of people with T1D, while proving to the T1D community that better models of care are both needed and feasible.

We’re seeking mission-driven professionals to help us create a healthcare delivery and support model that people deserve.

Compensation & Benefits:

• The annual salary range for this role is $120,000-$165,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
• Health + dental + vision + short & long term disability coverage.
• 401(k)
• PTO & Holidays
• 100% remote work within the United States with much of the current organization located in the Eastern time zone. Attendance at occasional in-person meetings may be required.
• Opportunity to shape a healthcare delivery system and contribute to strategy every step of the way.
• Make an impact in the lives of patients at a non-profit dedicated to improving healthcare.

Anticipated Job Posting Close Date:

January 27, 2025. Applications will be reviewed as they are received.