Vforce Infotech

AI Programmer – Voice Bot & IVR Automation

Salary: $50,000–$70,000 per year (based on experience)
Location: Freeport, IL On-site to start; hybrid or remote possible in the future

About the Role

We’re hiring an AI Programmer to help build and maintain AI-powered voice bots, IVR systems, and call automation solutions for the telephone answering service and call center industry. This role focuses on inbound call handling, call routing, message taking, appointment scheduling, and customer self-service using the Floatbot.

You’ll work closely with call center operations and technical teams to improve how live and automated calls are handled.

What You will Do

• Develop and maintain AI voice bots and IVR call flows for inbound call automation.
• Design call routing logic, call transfers, voicemail capture, and after-hours call handling.
• Train and improve AI intents, entities, and speech recognition accuracy.
• Integrate IVR and voice bots with CRMs, ticketing systems, and call center platforms.
• Test inbound and outbound calls to ensure smooth voice interactions.
• Review call logs and analytics to improve performance and caller experience.
• Troubleshoot issues related to IVR logic, call flow errors, and integrations.
• Document IVR workflows, voice bot logic, and system connections.

What We’re Looking For

• Programming experience with Python, JavaScript, or similar languages
• Experience or strong understanding of voice bots, IVR systems, or call center automation.
• Familiarity with conversational AI, NLP, intents, entities, and dialog flows
• Experience working with APIs, webhooks, and system integrations.
• Interest in call center technology, telephone answering services, or voice automation.
• Strong attention to detail and problem-solving skills
• Ability to work on-site initially.

Nice to Have

• Experience with IVR platforms, voice AI, or speech-to-text / text-to-speech systems
• Background in call center operations or customer service technology
• Experience supporting live call environments.

Why Work With Us

• Hands-on experience with real-world voice bot and IVR systems
• Growth opportunities in AI, voice automation, and call center technology
• Supportive team environment
• Hybrid or remote work options in the future

Benefits:

• Salary - $50,000–$70,000 per year (based on experience)
• Health Insurance
• Paid Flexible Time Off (FTO)
• Flexible Spending Account (FSA)
• 401(k) Plan

Equal Opportunity Employer

• We are an Equal Opportunity Employer and value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected status.

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Flexible spending account
• Health insurance
• Paid time off

Application Question(s):

• 1. Do you have experience working with voice bots, IVR systems, or call center automation?

o Yes
o No

• 2. Which best describes your programming experience?

o Python
o JavaScript
o Both
o Other
o No programming experience

• 3. Have you worked with conversational AI concepts such as intents, entities, or dialog flows?

o Yes, professionally
o Yes, through personal projects or coursework
o No

• 4. Do you have experience integrating systems using APIs or webhooks?

o Yes
o No

• 5. Are you comfortable testing and troubleshooting live or simulated phone calls?

o Yes
o No

• 6. Are you able to work on-site initially for this role?

o Yes
o No

• 7. Which best describes your familiarity with call centers or telephone answering services?

o Direct work experience
o Technical support for call centers
o General knowledge
o No experience

Work Location: In person