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Our client is currently seeking a qualified IT Supervisor to join their team onsite in Memphis, TN and provide end-user support. The IT Supervisor is responsible for overseeing daily IT operations, providing leadership to technical support teams, and ensuring the efficient delivery of IT services across the organization. This role combines hands-on technical expertise with strategic planning, team management, and process improvement. The IT Supervisor acts as a liaison between IT staff and upper management, aligning technology initiatives with business goals.
This Supervisor will be required to work in both a warehouse environment and standard office environment to complete daily duties. There may be occasional travel or after-hours project/support work as required. On-call availability during off-hours for urgent issues or support escalations.
Duties and Responsibilities:
Supervise, mentor, and lead a team of IT technicians and infrastructure support functions
Coordinate the installation, configuration, maintenance, and troubleshooting of hardware, software, and network systems
Monitor team performance and provide coaching, feedback, and performance evaluations
Develop and enforce IT policies, procedures, and best practices to ensure security, compliance, and efficiency
Assist in planning and executing IT projects, upgrades, and deployments
Provide escalated technical support and act as a point of contact for high-priority incidents
Collaborate with other departments to understand IT needs and deliver effective solutions
Maintain accurate documentation of systems, incidents, asset inventory, and support activities
Track key performance indicators (KPIs) and prepare regular reports for senior management
Ensure IT operations are aligned with business continuity and disaster recovery plans
Skills and Qualifications:
Bachelor’s degree in the Information Technology field or certifications (e.g., ITIL, CompTIA, Microsoft, Cisco) preferred
Minimum of 5 to 7+ years of progressive IT experience, with at least 2 years in a supervisory or team leadership role
Strong technical knowledge of IT systems, networks, cybersecurity, and enterprise software
Proven leadership, coaching, and team-building abilities
Excellent problem-solving, communication, and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Experience with IT service management (ITSM) tools and methodologies
Familiarity with cloud services (e.g., Azure, AWS), virtualization, and remote support tools
Wage Range:
The rate for this position is between $30.00 - $40.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.
CompucomStaffing™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.
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