R & R Brands

Northstar Innovations is hiring a Systems Administrator

Reports To: IT Manager

Status: ExemptPay Type:

Salary Education/Experience Required Bachelor’s Degree or equivalent professional experience in the IT field and 2+ years of experience in computer/technology support

Performance/Job Requirements: Solid system/application troubleshooting skills; Strong experience with M365 products and Active Directory; Excellent written and oral communication skills, along with collaborative team skills; Ability to prioritize across multiple projects and meet deadlines; this position will have variable hours, which will include occasional weekends and holidays. Occasional travel may be required for training or other business-related issues.

Job Functions:

• Manage the physical and virtual (VMware and Azure) server infrastructure

• Collaborate with team members and vendors to develop, design, and implement a roadmap that will continuously improve systems

• Ensure that servers and systems are appropriate updated and patched, ensuring system security and reliability

• Regularly seek input from others and data from systems and use this information to drive improvement

• Maintain high standards in terms of written materials/documentation, including system level documentation, change management notifications, infrastructure/ incident reports and systems monitoring

• Great Customer Service skills. Must be able to communicate, respond and interact positively

• Provide Level 2 support for the Service Desk

• Required to provide on-call support and work off-shifts as necessary

• Install and configure software and hardware

• Manage network servers, endpoints and technology tools

• Monitor performance and maintain systems according to requirements

• Troubleshoot issues and outages• Ensure security through access controls, backups, and firewalls

• Manage network equipment and technology tools

• Monitor performance and maintain systems according to requirements for Troubleshoot issues and outages

• Other duties as assigned

Job Type: Full-time

Work Location: In person