Futaba

Position: Manager – Wireless Management Solutions

Organization: Telecom Management Solutions (TMS)

Reports to: Director of Telecom Management Services

Date: December 5, 2025

Summary: This position will be overseeing the team of Wireless Management Specialists while managing a select few accounts in the short term to learn the product

Major Duties and Responsibilities:

• Join WMS Dashboard Calls (25%) – Identify opportunities going missed by clients (enlist approvals)
• Lead Weekly & Monthly Mobility Meetings – Optimization Weekly & Weekly Helpdesk/MDM
• Conduct One on Ones w/Members of the Mobility Team
• Recruit and Interview for Open Positions on the team as well as keeping an active funnel open in case of turnover
• Manage the Mobility Team Daily Schedules and Tasks
• Ensure Client SBR’s are Scheduled and Completed
• Promote Teamwork and a Positive Working Environment
• Be a Quality Control Check for Mobility Dashboard
• Liaise with All Business Units at Vatic for Internal and External Results
• Manage the Dashboard Tracker to Ensure all Dashboards Go Out Within Desired SLA
• Ensure Tracker Updates w/regards to ROI, Dashboards, SBR, etc…
• Identify Training Needs for New Hires & Existing Employees (lead quarterly trainings)
• Strategize on Account Assignments and Client Engagement Approaches
• Serve as an Escalation Point for Client Issues
• Drives and Enacts by utilizing a Strategic Approach, the full aspect of “Mobility Management”
• Assists in Guiding Customization of the Power BI Dashboard of Each Client (as needed)

Skills and Abilities:

• Ability to lead a small team of direct reports (5-7 full time and hourly employees)
• Ability to coach and motivate
• Ability to identify opportunities for value-add and increased revenue for the client and Vatic
• Ability to maintain quality WMS work so customers support is not impacted, in addition to Manager responsibilities
• Ability to engage with upper management on the client side and internal upper management when results are not being achieved
• Ability to lead wireless contract negotiation calls with wireless providers
• Ability to assist clients and reps with client wireless budget planning and forecasting

Supervisory Responsibility: This role will be responsible for holding WMS team accountable to their clients and SLA’s who are supporting the TMS organization. The manager will need to take a leadership role and ensure adequate support is being provided for the overall TMS organization.

Required Education and Experience:

• College Degree Preferred
• 2+ years in telecommunications and/or in the Telecom Management (TEM) and/or Wireless Managed Services (WMS) industries

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.