Key Painting & Decorating LLC

About World Enterprises:

At World Enterprises, we pride ourselves on being the premier global retailer of professional window cleaning supplies. Our culture is one of casual fun, with a serious dedication to providing the best possible customer experience. We aim for the fastest shipping times in the industry, shipping 99% of orders the same day they're placed, and we’re committed to outstanding post-sale service. Housed under one roof, our warehouse, production area, and office all work in unison to support our goals.

Job Description:

We’re seeking a friendly, detail-oriented Customer Service Representative to join our team. This role is essential for delivering exceptional service to our customers at every step of their experience and ensuring all their needs are met in a timely and professional manner. Focused on managing a variety of customer inquiries, resolving issues, and providing accurate information on products, orders, and services, the Customer Service Representative will be pivotal in delivering a seamless, positive customer experience.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat with timely, accurate information.
• Troubleshoot and resolve customer issues.
• Maintain detailed and accurate records of customer interactions and follow up as needed.
• Process orders, refunds, and returns in a timely and efficient manner.
• Collaborate with the sales and warehouse teams to ensure customer satisfaction and resolve any fulfillment issues.
• Continuously seek ways to improve the customer experience.
• Work collaboratively with the customer service team to support the department's overall goals.

Qualifications:

• Excellent written and verbal communication skills, with a genuine and professional demeanor.
• A problem-solver with a strong customer focus and a passion for delivering excellent service.
• Ability to handle a high volume of inquiries while staying organized and accurate.
• Tech-savvy and comfortable using tools like Google Sheets/Excel.
• Experience with or ability to learn tools such as SellerCloud, Shopify, Slack, Zendesk, and Gmail.
• The ability to remain calm and understanding, even in difficult situations.
• Experience in customer service, retail, or a related field is preferred. Still, a positive attitude, a customer-first mindset, and a genuine desire to engage with customers and deliver outstanding service are essential.

Why Join Us?

• Competitive Salary: Earn $25/hr with the security of full-time hours.
• Health Benefits: Fully paid health coverage after 90 days.
• Professional Development: Opportunities for growth into budgeting, forecasting, procurement, and strategic planning.
• Paid Vacation: Enjoy time off to rest and rejuvenate.
• Team Environment: Be part of a supportive, collaborative team that offers room for personal and professional growth.

Applications received on Indeed will be ignored. Applications will be exclusively accepted through our hiring portal: https://world.bamboohr.com/careers/31

Pay: From $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance

Work Location: In person