IDB

Job Title: I.T. Manager

Reports to: Director of Software Engineering

Status: Regular Full Time

Position Summary:

We’re looking for an IT Manager to lead and mature GovDocs’ internal IT operations. This role is responsible for the processes, tools, and technologies that support our core systems, devices, and office infrastructure. A key responsibility will be selecting, managing, and partnering with a third-party IT vendor to ensure the company’s technology needs are met with reliability, security, and efficiency. This is a strategic and hands-on role: you’ll drive IT planning and compliance alignment, manage vendor performance, and step in directly to support our team members and for escalations and special projects. You’ll collaborate across departments to ensure technology supports business goals, while maintaining a secure, scalable IT environment.

What You’ll Do:

• Manage all technology vendor relationships, including IT support providers, SaaS platforms, and infrastructure partners — from selection and contracts to performance oversight.
• Oversee day-to-day IT operations (device management, onboarding/offboarding, IT support), partnering with vendors for routine tasks and stepping in directly for escalations and critical issues.
• Ensure secure administration of identity, access, and endpoint controls (SSO, MFA, endpoint protection).
• Partner with internal teams to implement SOC 2 practices, security monitoring, incident response, and compliance reporting.
• Maintain oversight of core systems (O365, Slack, Zoom, etc.) and drive adoption, governance, and effective use across the organization.
• Coordinate infrastructure needs for office and remote setups (conference rooms, Wi-Fi, backups, disaster recovery).
• Maintain IT policies, asset inventory, and hardware refresh cycles, ensuring documentation and consistency.
• Lead IT budgeting, planning, and procurement processes.
• Collaborate with the leadership team to align IT services and compliance practices with company growth objectives.

What You Bring:

• 5+ years of experience in IT operations or IT support, including vendor management.
• Strong knowledge of SaaS applications, collaboration tools, and identity/security practices (e.g., Microsoft 365, Slack, SSO, MFA).
• Familiarity with IT compliance frameworks (SOC 2 preferred) and experience supporting audits or controls.
• Hands-on understanding of device management endpoint security, and office/remote infrastructure, including PCs and Macs.
• Strong organizational skills with attention to detail in documentation and process execution.
• Excellent communication skills: able to work across business and technical teams and hold vendors accountable

Who You Are:

• You lead by example and share your passion to inspire those around you for growth. You are authentic, driven and positive.
• You possess emotional intelligence and empathy. You have a good sense of humor, are self-aware and self-critical, but not arrogant. You handle interpersonal dynamics with grace.
• You do more than the minimum to achieve outstanding results by being hands-on and rolling up your sleeves now and again when it’s necessary.
• You thrive in a growth-oriented company by embracing and adapting to changes easily. You are open-minded and flexible.
• Your clear communication fosters understanding and collaboration. You express ideas effectively but are also an active listener.

Company Description:

GovDocs serves companies in building and executing their employment law compliance programs in two primary ways:

• Employment Law Posting Service: We manage all the complexities of identifying and providing the required set of employment law postings from the 1,700+ potential postings across the U.S. and Canada. Using proprietary technology, we allow companies to manage, track and verify postings at each of their locations – including our patent pending PosterCheck technology. Our Employment Law Posting Update service is used by almost 22% of the Fortune 500 and 30% of the Fortune 100.
• Employment Law Compliance Software Solutions: This is a first to market Software-as-a-Service starting with our Minimum Wage product and Paid Leave products, which allow companies to identify and track which laws apply to their locations and employees, then provides all relevant data to make decisions. This service was created in response to requests from some of our largest customers who recognized that employment law expansion across and variances between jurisdictions (Federal, State and Local) were too difficult to manually track.

GovDocs has grown revenue annually by 18% since 2008 with a 96% customer retention rate, primarily due to our Postings Update Program both obtaining and retaining customers – as employment law postings are required by law, every company has an existing provider. Our Software Solutions are an entirely new line of business that gives us great growth potential to create a full Employment Law Compliance (ELC) platform of solutions, it is also challenging us to reinvent how we view urgency, innovation and teamwork.

You must be authorized to work in the United States. Immigration or work visa sponsorship will not be provided. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Flexible Work Model: We believe that the best way for us to grow is through a work environment that provides flexibility. Currently, our employees work together in our Eagan, MN office two days a week, where interactions happen with higher frequency and effectiveness to tackle complex problems. This supports collaboration, team engagement, and business innovation. At the same time, we value the benefits of working from home three days a week, where employees have more focused, uninterrupted time with minimal distractions for dedicated project and productive work.

Best Places to Work 2024: GovDocs was named one of the 2024 Best Places to Work by the Minneapolis/St. Paul Business Journal! Being named an honoree was no easy feat, as they received over 300 nominations for this year’s award. GovDocs was one of the top-scoring Minnesota businesses honored in the medium company category (50-250 employees) for creating a fun, challenging, and rewarding workplace. Read more about GovDocs as Best Places to Work 2024 here: https://bizj.us/1qlh8s

Compensation:

This position is critical to the success of our business and the compensation package will be commensurate with candidate's experience and skills. This Exempt role will include a base salary and performance-based incentives. Benefits include; paid vacation, paid volunteer time, paid holidays, medical insurance, dental insurance, vision insurance, flexible spending account, health savings account, group life insurance, voluntary life insurance, group short-term disability, group long-term disability, critical illness insurance, accident insurance, hospital indemnity insurance, a matching 401(k), employee assistance programs, pet health insurance, and value-added programs.

Send resume, salary requirements and cover letter to [email protected].

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Will you now or in the future require sponsorship for an employment visa?
• What are your salary expectations for this role?
• Are you willing and able to commute to the office twice per week?

Work Location: Hybrid remote in Saint Paul, MN 55121