About Patelco Credit Union:
Patelco Credit Union is a not-for-profit credit union with a purpose to build financial health and wellbeing for our members. Since 1936, Patelco has grown from $500 in assets to over $9 billion in assets and is the 7th largest credit union in California with branches throughout Northern California.
We are here for our members throughout all their stages of life. Meeting them with the products and services to help them plan purposefully for their futures and to secure our life-long partnership as their trusted financial advocate. As one team, we are all committed to delivering service, empowering financial literacy, creating products, and providing new technology for our members.
We believe that work should be rewarding, challenging, and enjoyable. We’re dedicated to creating a positive and supportive culture where our team members can thrive. If you’re looking to use your skills and knowledge to make a difference in our members’ lives, Patelco could be the perfect fit for you.
Overview:
We are seeking an experienced and detail-oriented System Administrator to manage and support the Dark Matter Technology Empower Loan Origination System (LOS) for our Home Loans department. This role will focus primarily on ensuring system stability through timely system updates, patches, and corrections, and will serve as a technical liaison between business users, IT, and third-party vendors.
Responsibilities:
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Manage and implement system updates, version upgrades, and configuration changes in the Empower LOS environment, ensuring minimal disruption to business operations.
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Monitor the system for errors, performance issues, and other anomalies; diagnose and implement corrections to resolve functionality or data integrity issues.
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Work closely with business stakeholders to gather requirements for system corrections or enhancements and translate them into technical configurations.
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Coordinate with Dark Matter Technology (vendor) for release management, patch notes, and implementation of hotfixes.
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Conduct thorough testing and validation of updates and corrections in lower environments prior to production deployment.
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Maintain and document system configuration changes, issue resolutions, and update procedures according to compliance standards.
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Develop and maintain automated scripts or routines to support system health and audit readiness.
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Participate in system-related audits and ensure compliance with internal policies and external regulatory requirements.
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Provide second-level support for escalated LOS-related issues from the helpdesk or business teams.
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Monitor and manage system performance metrics and escalate persistent issues to infrastructure or vendor support as needed.
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System configuration management, patching, and version control
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Proactive system monitoring and performance tuning
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Strong analytical and troubleshooting capabilities
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Understanding of APIs, data mapping, and system integration points
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Experience with role-based access control (RBAC) and user provisioning
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Knowledge of internal controls, regulatory compliance, and audit readiness
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Experience with business continuity and disaster recovery planning
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Understanding of ITIL frameworks (incident, problem, and change management)
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Technical liaison between business, IT, and third-party vendors
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Ability to translate business requirements into system configurations
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Excellent documentation and process improvement skills
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Mentorship and training of junior team members or end users
Qualifications:
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Bachelor’s degree in Information Systems, Computer Science, or related field, or equivalent work experience.
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5+ years of experience administering a Loan Origination System (Empower LOS experience required).
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Proven experience with system upgrades, patch management, and configuration control in a mortgage lending environment.
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Strong understanding of mortgage lending workflows, data flow, and compliance requirements.
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Ability to troubleshoot and resolve complex system issues across integrated platforms.
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Excellent documentation, communication, and project coordination skills.
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Familiarity with SQL, PowerShell, or scripting languages is a plus.
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Knowledge of API integrations, data mapping, and vendor liaison experience is a strong advantage.
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Experience in Agile or DevOps environments.
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Background in loan origination, compliance, or home loan servicing processes.
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Experience with other mortgage technology platforms (e.g., Encompass, Optimal Blue, Blend) is beneficial but not required.
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This role is based in Dublin, CA HQ
Target Base Pay:
$88,488 - $110,607/year
Compensation at Patelco:
Please note that the salary information is a general guideline only. Patelco Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
We Offer:
Physical Health:
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Exceptional Medical, Dental, Vision, and Life Insurance benefits
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Onsite fitness center at HQ and rewards for completing wellness related activities
Financial Health:
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Competitive compensation packages with bonus opportunity
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401(k) with 3% Safe Harbor and 5% employer match
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Discounts on loan products
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Tuition reimbursement
Emotional Health:
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Employee Assistance Program (EAP)
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PTO for part-time and full-time positions
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Paid holidays
Personal Development:
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On-the-job training and skills development
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Internal transfer opportunities for career growth
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Volunteer work
Flexible work arrangements available for specific positions
Patelco Credit Union is an Equal Opportunity Employer including individuals with disabilities and protected veterans
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