We are seeking a highly skilled Systems Administrator Engineer to join our dynamic IT team. This role is pivotal in maintaining the reliability, security, and efficiency of our systems infrastructure. The successful candidate will handle advanced troubleshooting, system monitoring, support services, and proactive maintenance to support our clients' operational needs.
Essential Duties and Responsibilities:
- Oversee verification of daily backups using tools such as Datto, Veeam, and Ninja Backup; perform basic triage on issues to ensure seamless operations.
- Manage daily server patching and reboots, with a focus on Windows environments; conduct initial triage of patching-related problems.
- Monitor overnight alerts via platforms including NinjaOne, LogicMonitor, Auvik, Huntress, Eset, and UncommonX; triage incidents and escalate to on-call engineers as required.
- Conduct comprehensive customer health checks, evaluating patch status, drive utilization, and server logs; cross-reference contracts with tools to confirm device accuracy and deploy missing components with appropriate approvals.
- Perform inventory verification and cleanup to maintain consistency across tools and contracts; locate and resolve missing systems by deploying necessary software or tools.
- Provide backup phone support, email support, and emergency assistance for issues like offline servers and Datto systems.
- Handle Tier 3 tickets, ensuring timely resolution of complex technical challenges.
- Set up and install backup and recovery systems, including onsite deployments.
- Deliver system alert support and ongoing monitoring.
- Install and troubleshoot line-of-business applications; perform advanced workstation and server troubleshooting, including Group Policy Objects (GPO), Exchange, and SQL.
- Configure and troubleshoot Microsoft 365 environments.
- Execute advanced firewall troubleshooting and virtualization setup with in-depth issue resolution.
- Maintain accurate documentation and utilize scripting/PowerShell for automation and efficiency.
- Contribute to miscellaneous projects, such as auditing software/firmware versions, removing devices from tools, updating records, and other tasks assigned by supervisors.
- Meet departmental performance standards, goals, and objectives to drive team success.
Key Competencies & Skills:
- Strong customer service acumen with a focus on client satisfaction.
- Advanced knowledge of Microsoft 365 and Azure platforms.
- Expertise in Microsoft Server technologies and advanced protocols.
- Proficiency in backup and recovery systems.
- Familiarity with CRM and ticketing systems for efficient issue tracking.
- Solid understanding of network components, firewalls, switches, and access points.
- Strong knowledge of virtual environments.
- Technical writing and documentation skills for clear, precise records.
Soft Skills:
- Excellent verbal and written communication skills, delivering clear, professional, customer-focused solutions to diverse audiences.
- Keen attention to detail, ensuring accurate data analysis and thorough task completion.
- Strong problem-solving skills, following directions, seeking clarification, and growing in independence.
- Reliable in balancing task quality and efficiency.
- Committed to confidentiality, discretion, and operational excellence.
- Proactive, eager to learn, take on new tasks, and support the team.
Knowledge, Education & Experience:
- Associate's Degree in an Information Technology-related field, combined with 5+ years of relevant IT work experience.
- Working knowledge of technology related to network components and peripherals.
- Good understanding of advanced networking technologies.
- Proven experience in IT operations or similar roles.
- Hands-on experience with Windows server environments and patching procedures.
Preferred Qualifications:
- Relevant certifications, such as Microsoft Certified: Azure Administrator Associate or CompTIA Network+.
- Experience with scripting languages like PowerShell for automation.
- Familiarity with backup systems including Datto, Veeam, and Ninja Backup.
- Proficiency in monitoring tools such as NinjaOne, LogicMonitor, Auvik, Huntress, Eset, and UncommonX.
Work Environment and Physical Demands
- Dynamic, fast-paced work setting supporting remote, hybrid, and work arrangements based on location and business needs.
- Maintain professional standards and adhere to company dress code when on-site or engaging with clients.
- Schedule: Includes rotating on-call responsibilities, covering nights, weekends, and holidays, consistent with a 24/7 NOC environment.
Additional Requirements
- Maintain confidentiality and discretion in all client interactions.
Career Path
This position provides robust opportunities for professional growth and career progression within specialized domains of Tier 3 Technical Support. As you gain experience in advanced troubleshooting, system monitoring, and infrastructure management, you'll have clear pathways to deepen your expertise in niche areas such as virtualization, Microsoft 365/Azure administration, network security, or backup and recovery systems. This could include taking on leadership roles in complex projects, mentoring junior team members, or pursuing certifications that align with emerging technologies, ultimately fostering long-term advancement and specialization within our IT operations team.
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Duluth, MN 55802 (Required)
Work Location: In person
