Capital One

Senior UX Researcher

Atlanta, GA (hybrid-remote in Smyrna/Vinings area - 2-3 days onsite per week - must be local to ATL at this time)

6-month W2 contract with extension or conversion

The Senior UX Researcher plays an integral role in the strategy, conceptualization, and design of our company's user experiences. The purpose of the position is to understand our users’ needs, behaviors, experiences, and motivations to influence the design of our products and services. The Senior UX Researcher ensures that user-centered design principles are applied to provide the most intuitive, functional, and valuable user experiences across all touchpoints.

UX Researcher Responsibilities:

• Lead the development and execution of user research programs that provide actionable insights, keeping both user needs and business objectives in mind.
• Plan, conduct, and synthesize qualitative and quantitative user research, including usability testing, contextual inquiries, surveys, interviews, and competitive analysis.
• Work closely with Product/UX/UI designers, product managers, and engineers to transform research data into innovative design solutions.
• Develop and maintain personas, journey maps, behaviors, and workflow analyses.
• Foster a culture of test and learn, establishing best practices and methodologies for user research.
• Communicate research findings and insights to stakeholders in a clear and impactful way.
• Advocate for the user throughout the product development process, ensuring that user needs are considered at every stage.
• Other duties as assigned.

UX Researcher Desired Qualifications & Experiences:

• Minimum of 5 years of experience in UX Research, preferably in a senior role.
• Proven experience in conducting user research activities such as usability testing, user interviews, surveys, persona development, and journey mapping.
• Proficient in using UX research tools and software.
• Excellent communication skills with the ability to articulate user needs, pain points and behaviors in a compelling and effective way.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable recommendations.
• Demonstrable experience working in cross-functional teams and collaborating effectively with stakeholders.
• A strong portfolio demonstrating past work experience and deliverables is a must.
• Excellent problem-solving and critical thinking skills.
• Experience working in design for ecommerce, retail and/or supply chain.
• Experience working with Agile/Scrum development teams is preferred.

The annual hourly pay range for this position is $60/hr to $65/hr (dependent on factors including but not limited to client requirements, experience, statutory considerations, and location). Benefits available to full-time employees: medical, dental, vision, disability, life insurance, 401k and commuter benefits. *Note: Disclosure as required by the Equal Pay for Equal Work Act (CO), NYC Pay Transparency Law, and sb5761 (WA).

About Synergis

Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at www.synergishr.com.

Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law.

For immediate consideration, please forward your resume to Meredith Pannek at [email protected]

If you require assistance or an accommodation in the application or employment process, please

contact us at [email protected].

Job Types: Full-time, Contract

Pay: $60.00 - $65.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Atlanta, GA 30339: Relocate before starting work (Required)

Work Location: Hybrid remote in Atlanta, GA 30339