IT Systems Administrator
ShipOffers
Full-time
Englewood, CO
Job description
About ShipOffers
ShipOffers is a global 3PL fulfillment and logistics provider, offering product sourcing, warehousing, and shipping services across the United States and Europe. We operate 5 offices across Colorado, Nashville, and Amsterdam, with warehouse operations powered by Warehance, a WMS platform we helped design and build.
Our technology stack is fully cloud-based: Microsoft 365, Google Workspace, AWS, Ubiquiti UniFi networking, and Zebra label printing across all warehouse locations. We run no on-premises servers.
As we scale, we are hiring our first dedicated IT Systems Administrator to build our identity and device management infrastructure from the ground up, the right way, cloud-native from day one.
Role Overview
This is a greenfield role. There is no existing Active Directory, domain controller, or MDM in place. You will design and implement our entire identity, device management, and network access infrastructure from scratch, then own and operate it going forward.
You will report directly to leadership and work on-site at our Englewood, CO headquarters, with remote responsibility for offices in Nashville and Amsterdam.
This role is the right fit if you are energized by building clean infrastructure from nothing, can operate independently, and understand both office IT and warehouse/operations environments.
Key Responsibilities
Identity & Access Management
- Select, deploy, and own our cloudnative IdP — JumpCloud or Microsoft Entra ID (evaluation in progress)
- Implement SSO across Microsoft 365, Google Workspace, AWS, and internal tools
- Enforce MFA across all users and systems
- Build rolebased access control (RBAC) and manage onboarding/offboarding workflows
- Configure RADIUS authentication for Ubiquiti UniFi WiFi tied to user identity
- Ensure EU data residency compliance for Amsterdam office (GDPR)
Device Management (MDM)
- Enroll and manage all endpoints: 35 Macs, 60 Windows PCs across 5 locations
- Push and enforce baseline security policies: disk encryption, patching, screen lock, software compliance
- Handle zerotouch provisioning for new device deployments
- Manage full hardware lifecycle: procurement, imaging, asset tracking, secure offboarding
- Support warehouse floor devices, including shared workstations and kiosk configurations
Print Infrastructure
- Rationalize and standardize label printing across all warehouse locations (Zebra ZPL printers, IPaddressed)
- Evaluate and implement a cloud print routing solution (PrintNode, QZ Tray, or native WMS integration) to eliminate manual PDF print workflows
- Maintain printer mappings and network print configurations across all sites
Network Infrastructure
- Administer Ubiquiti UniFi environment across all 5 offices: switches, APs, firewalls, and site VLANs
- Manage and monitor sitetosite connectivity
- Maintain VPN and secure remote access
- Troubleshoot network and connectivity issues across distributed locations
Internal IT Support
- Serve as primary IT support across all locations for hardware, software, access, and connectivity
- Support warehouse operations staff as well as office employees
- Manage software licensing and SaaS tool administration
Security & Compliance
- Implement endpoint security policies and patch management
- Monitor access logs and identify anomalies
- Establish GDPRcompliant data handling for the Amsterdam office
- Document and maintain security baseline across all sites
Documentation & Process
- Build and maintain infrastructure documentation from day one
- Document network architecture, identity policies, and device standards
- Develop and own the IT runbook for onboarding, offboarding, and incident response
Required Qualifications
- 4+ years in IT systems administration
- Handson experience with cloudnative identity platforms: JumpCloud, Microsoft Entra ID (Azure AD), or equivalent
- Experience managing both Windows and macOS endpoints
- Experience with MDM platforms (Intune, JumpCloud, Jamf, or Kandji)
- Ubiquiti UniFi networking administration
- Comfort owning infrastructure independently with minimal oversight
- Strong documentation discipline
Preferred Experience
- Multisite IT experience (managing users and devices across geographically distributed offices)
- Warehouse or operations environment IT support (floor devices, label printers, shared terminals)
- Zebra printer administration and ZPL label workflows
- Google Workspace and Microsoft 365 coadministration
- AWS IAM and cloud infrastructure familiarity
- GDPR awareness or experience supporting EU office locations
- Experience with print management solutions (PrintNode, QZ Tray, PaperCut)
What We’re Looking For
We want someone who:
- Builds systems correctly from the start, not just fast
- Understands that warehouse operations IT is different from corporate IT — and knows how to support both
- Takes full ownership without needing to be told what to do next
- Communicates clearly with both technical and nontechnical teammates
- Is energized by a blank canvas, not intimidated by it
Compensation
$90,000 – $120,000 depending on experience
Benefits include:
- Health benefits
- Exposure to a global fulfillment and logistics infrastructure across 5 countries
- Direct influence over architectural decisions in a fastscaling company
- Growth opportunity as the IT function scales with the business
ShipOffers is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.