Full-time
Fargo, ND
Job description
About Us:
Bet on a Great Career at Lake Mac Casino Resort & Racetrack!
Elite Casino Resorts is looking for passionate, service-oriented individuals to be part of the team to open our newest resort property, Lake Mac Casino Resort & Racetrack, located in Ogallala, Nebraska. Elite Casino Resorts operates five gaming resorts located throughout Nebraska, Iowa and Illinois. Lake Mac Casino Resort & Racetrack, which is scheduled to open in Fall 2025, will become our sixth resort property. We offer dynamic career opportunities across our first-class Vegas-style properties, including roles in gaming, hospitality, dining, spa, facilities and other company operations such as accounting, technology and human resources. Lake Mac Casino Resort & Racetrack aims to be the premier destination resort in the region, with a wide variety of slot machines, table games (including Poker), sports book, hotel, restaurants, spa, conference/event space and live entertainment.
Lake Mac Casino Resort & Racetrack offers a comprehensive benefits package designed to support employees’ health, financial well-being and work-life balance. Full time team members are eligible for medical, dental and vision insurance, along with a 401(k) plan and profit-sharing opportunities. Additional benefits include paid time off, life insurance, disability, and access to a variety of AFLAC coverage at attractive group rates. At Elite Casino Resorts we value our employees, and show our appreciation through events such as food truck days, employee parties, and anniversary and birthday recognition. Beyond the tangible benefits, Elite Casino Resorts builds a strong company culture through an emphasis on teamwork and respect, and support our employees in giving back to their communities through our Winning Hands Employee Volunteer Program.
Summary:
System Administrators are integral members of the organization’s community as they work to support the Elite Casino Resorts mission and vision. They provide services necessary for a high quality technology experience. System Technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization’s code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness.
The System Administrator role is experienced in technology coverage and has a good working knowledge of all technology platforms. This role is responsible for implementation, configuration, and optimization of servers, storage, network connectivity, and security systems to achieve high performance of the various business applications by tuning the infrastructure as needed. This includes ensuring industry best practices are followed, a fault tolerant architecture is implemented, proper monitoring is put in place, and documentation is created and maintained. The Systems Administrator I will assist with technical escalations, projects, team mentoring and collaborating with system technicians regarding daily operational duties related to entitlement management, equipment maintenance, compliance auditing, computer and peripheral deployment, alert monitoring, and problem resolution.
Essential Duties and Responsibilities:
Entitlement Services – Administer enterprise directory services and supporting systems infrastructure. Integrate servers, including application, database, e-mail, print, and backup servers and their associated software into enterprise systems and infrastructure.
Procurement – Evaluate ongoing equipment needs. Collaborate with team members to gather information from end user opportunities and evaluate their job requirements to determine hardware, software, or system functional specifications, and design technical solutions. Work with Leadership to further develop ECR’s equipment lifecycle through communication, planning, and guidance.
Deployment and Patch Management - Utilize and support deployment systems to remote control and manage assets, deploy operating systems, update applications, and implement security enhancements. Maintain operating system patch management solutions, identify software vulnerabilities, and mitigate security concerns. Plan, implement and test physical and virtual server installations, enhancements, and vendor-supplied patches.
Ticket Handling – Point of escalation for advanced technical needs ensuring that key findings/developed solutions are fully documented. Assist with network, telecommunication, systems, and security related projects and operational duties.
On call duties – Participate in the after-hours on call rotation to investigate and examine system alarms, respond to critical end user technical needs, and remediate business impacting events. Act as point of escalation as needed.
Monitoring – Immediately respond when monitoring thresholds are exceeded to rectify the root cause. Actively monitor systems, networks, and security, and environmental systems. Recommend enhancements to monitoring systems and collaborate with team members to help improve visibility. Investigate and provide details of root cause analysis.
Compliance auditing – Identify and create audit procedures for regular and ongoing compliance audit review related to entitlement, logs, and security. Report on the results to determine and document compliance status. Propose standard operating procedures.
Documentation – Write documentation to be used as process and procedure guidelines. Effectively document and communicate technical information in a clear and understandable way to all levels of the organization. Create and manage training materials including solution and procedural documentation for accuracy or needed changes.
Vendors – Participate in problem resolution activities with 3rd party vendors including ticket creation and remote access and handle escalations as needed.
Team Mentoring - Provide regular and ongoing mentoring guidance to other team members to help further develop their skills through improved evaluation and diagnostic techniques and effective technical procedures.
Automation – Create and test server installation packages related to operating systems, application updates, and vendor-supplied patches including documenting the end result/solution.
Enterprise Solutions – Technical subject matter expert in specific areas and to other teams in support of common business goals and best practices. Work with customers, teammates, and vendors to identify and communicate requirements.
Enterprise Security - Implement, test, and maintain secure data connections and transactions.
Enterprise Backups – Administer internal and external backup processes. Assist with enterprise server backups and restore procedures.
Collaborate at every level with other teams and perform other duties as needed.
Knowledge/Skills/Experience:
An Associate’s degree (A.A.) 2-4 years of College or Technical Training at an accredited institution in the field of computer science or management information systems and/or 6-7 years of directly related work experience is required. Certifications in Cisco Systems, VMWare, Citrix, SAN technologies, Microsoft Exchange, Microsoft Systems Center, Enterprise Backup and Recovery, and Microsoft Windows Server are highly desired.
A minimum of 3-5 years equivalent work experience in a technically critical position responsible for administering server, network, and storage environments.
Experience with the following server technologies: Microsoft Operating Systems (Linux a plus), VMWare, Citrix, Microsoft Exchange, Active Directory, and Microsoft SQL Server.
Working technical knowledge of scripting code using shell scripting tools.
Subject matter expert of two IP Telephony, two Network, and two Systems Technologies.
Demonstrated comprehensive knowledge of computer hardware, software, and peripheral equipment.
Accomplished in computer troubleshooting and imaging.
Demonstrated comprehensive knowledge of patch management in a Microsoft windows operating system environment.
Demonstrated comprehensive knowledge of network monitoring, port level access, equipment replacement with configuration.
Demonstrated comprehensive knowledge of IP phone replacement, configuration, and system monitoring. Experienced working in Cisco Unified Communications systems preferred.
Demonstrated comprehensive knowledge of entitlement working in a Microsoft environment using Active Directory.
Advanced experience building and maintaining physical and virtual server environments. Experienced with VMWare preferred.
Demonstrated comprehensive knowledge and experience installing, configuring, and maintaining server hardware and associated network equipment, including RAID, SCSI, and I/O topologies.
General understanding of TCP/IP, Cisco IOS, Network protocols, VoIP, firewall management, and operating system configuration.
Demonstrated comprehensive knowledge of enterprise storage area networks and backup systems.
Demonstrated comprehensive knowledge of load balancing, clustering, and high availability environments.
Experience in the gaming industry plus.
Compelling sense of urgency and entrusted to achieve results.
Highly self-motivated with keen attention to detail and quality.
Accomplished written and oral communication skills; excellent interpersonal skills.
Highly skilled in conducting independent research into issues and solutions.
Accomplished diagnostic and experienced problem-solving abilities.
Ability to effectively prioritize operational and project technology tasks in a high pressure environment.
Past involvement in a team-oriented, collaborative environment.
Ability to manage multiple projects and operational tasks simultaneously.
Strong demonstrated customer service skills.
Attends all mandatory meetings and training.
Involved with the organization’s goals and objectives.
Occupational certifications (CCNA/CCNP, CNA/CNE, MCSA/MCSE, CompTIA A+) in related field is preferred.
Network LAN/WAN, telecommunications, and firewall/security experience is a plus.
Must be able to obtain and retain a gaming license issued by the Iowa Racing and Gaming Commission.
Assure ongoing compliance with Elite Casino Resorts policies and procedures, Iowa Racing and Gaming Rules and Regulations, and any other local, state, or federal guidelines in both gaming and non-gaming departments with continuous monitoring and reporting.
Certificates & Licenses
Schedule
Job Type: Full-time
Benefits:
Schedule:
Security clearance:
Ability to Commute:
Ability to Relocate:
Work Location: In person
