Club Assist

Job Summary:

The Applications Technical Manager will lead application delivery, operational stability, and technical execution for a small, high-impact development team. This role is accountable for a portfolio of applications, including a business-critical mobile platform, and sits at the intersection of people leadership, technical oversight, and customer-facing delivery.

This is a hands-on leadership role requiring strong technical judgment, operational accountability, and the ability to navigate competing priorities in a complex environment. While not coding heavy - or architecture-focused, the role demands ongoing technical fluency, systems thinking, and the ability to guide teams, challenge assumptions, and drive reliable outcomes amid evolving requirements and ambiguity.

Supervisory Responsibilities:

Yes

Duties/Responsibilities:

Application Delivery & Operational Ownership

• Own application delivery and operational health for a defined portfolio of applications, flexing across systems as business priorities evolve
• Serve as the accountable owner for application outcomes, including delivery reliability, stability, and customer impact
• Ensure releases are properly planned, tested, documented, and coordinated through established change management and CAB processes
• Proactively surface risks and recommend trade-offs between scope, timeline, quality, and technical debt
• Participate in after-hours escalations on a rare but expected basis

People Leadership & Team Development

• Lead, mentor, and manage a team of developers and a technical analyst/QA resource
• Responsible for hiring, performance management, coaching, and career development
• Foster a culture of accountability, continuous improvement, and shared ownership
• Guide the team in breaking down work effectively, improving estimation, and identifying potential failure points early

Stakeholder Communication & Influence

• Work closely with Product Owners, business stakeholders, and IT leadership to clarify requirements and align priorities
• Influence outcomes without direct authority, balancing business needs with technical realities
• Push back diplomatically on unrealistic timelines, poorly defined requirements, or work that increases unnecessary technical debt—while offering alternatives
• Operate with a high degree of autonomy, escalating as appropriate

Technical Oversight (Player/Coach)

• Provide technical oversight and review without acting as the primary architect
• Remain technically proficient to guide design discussions, review approaches, and assist with complex debugging when needed
• Occasionally contribute hands-on for targeted problem solving (e.g., complex defects, enhancements, utilities)
• Partner closely with Architects, SMEs, product owners to review designs and ensure alignment with standards and long-term direction

Quality, Testing & Release Confidence

• Require test plans and evidence of adequate testing prior to release
• Drive improvements in testing practices, including test planning and automation, in partnership with the team
• Lead the evolution toward improved release confidence; depth of hands-on involvement in automation will depend on candidate experience

Customer & API Enablement

• Act as customer-facing technical leadership for external customers integrating with APIs and other services
• Own external integration readiness, including coordination, technical guidance, and issue resolution
• Support high-impact customer escalations and technical discussions with customer developers
• Help define and improve future intake and onboarding models to reduce unplanned work and improve predictability

Core Competencies:

Information Technology

• Cybersecurity – Implements and maintains safeguards to protect data, systems, and networks from unauthorized access, breaches, and threats.
• Data Analytics – Applies statistical and predictive techniques to discover trends, forecast outcomes, and drive data-informed strategy.
• Disaster Recovery and Business Continuity – Plans and implements procedures to recover operations and minimize disruption in the event of a crisis or system failure.
• Infrastructure Planning – Designs and prepares scalable, reliable, and secure systems, facilities, and tools to support current and future business operations.
• System Administration – Maintains and optimizes the performance, security, and usability of software or hardware systems critical to daily operations.
• Cybersecurity – Implements and maintains safeguards to protect data, systems, and networks from unauthorized access, breaches, and threats.

Leadership

• Critical Thinking – Objectively analyzes issues and problems before forming judgments; uses data and logic to inform decisions
• Employee Development – Provides actionable feedback, creates learning opportunities, and supports growth aligned with individual strengths and business needs.
• Leadership – Effectively leads teams in achieving goals and demonstrates a positive example aligned with company mission and values.
• Managerial Courage – Addresses difficult issues directly, provides honest feedback, and makes timely, respectful decisions.
• Priority Setting – Identifies key priorities, balances urgency and importance, and manages time and resources effectively.
• Provider/Vendor Relations – Establishes and maintains professional vendor relationships, negotiates productive agreements, resolves issues, and ensures compliance with company policies.
• Critical Thinking – Objectively analyzes issues and problems before forming judgments; uses data and logic to inform decisions

Qualifications:

• 10+ years of application development experience
• 5+ years of people leadership or demonstrated leadership across teams and departments
• Experience leading application delivery in complex, multi-application environments
• Strong understanding of:
• API lifecycle management
• Mobile application concepts (online/offline behavior, cross-platform considerations)
• Modern application delivery practices and CI/CD concepts
• Ability to communicate technical concepts clearly to both technical and non-technical audiences

Physical Requirements and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• Ability to navigate stairs within the office.
• Prolonged periods of sitting at a desk and working on a computer.
• Ability to use standard office equipment such as a computer, keyboard, and mouse.
• Occasional lifting of office supplies and materials.

Travel:

• Minimal travel required, depending on business needs and specific role requirements.

Work Environment:

• Office-based role with most of the time spent on a computer.
• Participation in virtual meetings.
• Standard office environment with typical office noise levels.

EEO Statement

The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job. The employee is expected to adhere to all company policies and to act as a role model in the adherence to policies.

Job Type: Full-time

Pay: From $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Lake Mary, FL 32746