Personnel People

This position is a DIRECT HIRE ROLE from day one

Responsibilities:

• Serving as the primary point of contact for the help desk for all IT related concerns
• Troubleshooting and resolving issues related to laptops, desktops, printers, connectivity to network, applications, software, phone systems and mobile devices
• Keeping tracking and logging issues for the requests ensuring timely resolution
• Assisting with onboarding and offboarding support such as equipment setup and user access
• Maintain, monitor and support company servers, and network infrastructure
• Managing user accounts including permissions and system backup
• Making sure cybersecurity is up to date including patching, antivirus, firewall management and access controls
• Assisting with barcode scanners, label printers, and wi-fi connectivity
• Managing the daily administration of the company ERP system – Epicor
• Developing reports, dashboards and queries to support company needs
• Support integration efforts between Epicor and other systems such as quality, scheduling, MES, CRM, Quoting, barcode/scanner systems
• Assist users with training in all aspects of ERP implementation

Qualifications:

• At least four years previous IT experience
• Good customer service skills and troubleshooting kills.
• Experience administrating Windows environments.
• Experience with ERP administration or heavy ERP-user experience in a manufacturing environment.
• Proficiency with networking technologies (TCP/IP, switches, routers, firewalls, VPN, WiFi, etc.).
• Familiarity with cybersecurity standards and practical protections.
• Experience in precision sheet metal, machining, fabrication manufacturing a plus
• Experience with SQL Server, JobBoss2, Epicor, E2, Global Shop, Visibility, Power BI, SQL querying or custom report building
• Experience with on-premise and cloud to-on-premise connectivity and hybrid environments
• IT certifications would be a plus

Hours are:

Monday through Friday – 7am to 3:30pm

The pay is up to $45.00 an hour based on experience

Benefits:

• Medical benefits
• Dental and vision benefits
• Disability. Life insurance
• Paid time off
• Tuition reimbursement

Pay: Up to $45.00 per hour

Work Location: In person