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IT Operations Manager - Retail Infrastructure

Confidential

Full-time

Henderson, NV

Job description

Senior Technical Resource Manager

We are seeking a Senior Technical Resource Manager with a strong technical foundation and sharp business acumen to lead our technical workforce in a privately held software company, with a primary focus on billable utilization, margin, and profitable delivery.

Key Responsibilities

  • Lead software development, delivery, and support with a strong emphasis on billable utilization and margin performance.
  • Own resource planning, allocation, and forecasting to maximize billable hours while maintaining delivery quality.
  • Manage and optimize a remote, distributed technical workforce to ensure high utilization and cost efficiency.
  • Partner with sales, delivery, and leadership to align staffing with pipeline demand and revenue targets.
  • Drive workforce decisions that balance utilization, cost control, and long-term retention.
  • Establish and monitor utilization metrics, identify gaps, and implement corrective actions.

Qualifications

  • Strong technical background in software or IT delivery.
  • Proven experience managing billable utilization, margins, or revenue-backed delivery teams.
  • Experience operating in a privately held, services-oriented or hybrid software company.
  • Experience leading remote or distributed teams.
  • Strong analytical skills with the ability to make data-driven staffing and delivery decisions.

Pay: $70,000.00 - $150,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: Remote