Ready Credit Corporation

Job details IT Support Specialist Level 1

Salary

$45,000 - $55,000 a year

Job Type

Full-time

Qualifications

• US work authorization (Required)
• High school or equivalent (Preferred)
• Windows: 1 year (Preferred)
• Help desk or Customer Service: 1 year (Preferred)
• Personal Time Management and accountability
• Personal Planning and organizational skills

Full Job Description - IT Support Specialist

Customer Service & Client Relations

• Serve as the primary IT contact for your assigned clients, embodying the face of Tech Legion.
• Provide exceptional, friendly, and efficient support through our helpdesk, whether via phone, email, or ticketing system.
• Actively engage with clients to ensure a positive experience and deliver fast resolutions for technical issues.
• Offer remote troubleshooting and on-site support for all client IT needs, addressing hardware, software, network, and security concerns.
• Continuously build and maintain strong relationships with clients, understanding their IT needs and providing tailored solutions.

Client Ownership & Planning

• Take full ownership of all IT-related matters for your clients, ensuring their systems run smoothly and efficiently.
• Act as the go-to IT expert for your clients, helping them plan for future IT needs and growth, aligning with their business goals.
• Continually work to understand your client’s evolving IT requirements and suggest solutions that drive long-term success.

Use of Ticketing System

• Manage and resolve Helpdesk Tickets & Service Requests through our Ticketing/Time Tracking System.
• Maintain accurate and up-to-date client documentation, ensuring all tickets and requests are logged and tracked effectively.
• Regularly update tickets, providing clear communication and resolution steps to clients and internal teams.

Project Work & Client Success

• Take full responsibility for the successful planning, execution, and delivery of all IT projects for your clients, ensuring their IT systems meet their business needs.
• Collaborate with the Project Manager to plan and execute projects, ensuring that client objectives and timelines are met.
• Manage all aspects of client projects, including resource allocation, task tracking, and communication, while ensuring that project goals align with the client’s IT strategy.
• Ensure that all projects are completed on time, within budget, and to the client’s satisfaction by proactively managing expectations and addressing any issues that arise.
• Seek assistance from the Project Manager when needed for complex project planning or execution, but take ownership of driving the success of your client’s IT initiatives.

Communication, Reporting, & Risk Management

• Escalate tickets that require Senior IT Engineer support while ensuring effective communication to the client throughout the process.
• Keep clients informed about ticket statuses, progress, and any changes or outages affecting their IT services.
• Submit accurate timesheets and expense reports in line with standard operating procedures (SOPs).
• Proactively identify and report potential risks, offering solutions to the Service Manager/COO to mitigate issues before they affect the client.

Team Collaboration & Growth

• Collaborate with the Service Manager/COO to follow scheduled tasks and ensure all recurring responsibilities are completed on time.
• Adhere to Tech Legion’s SOPs, particularly in daily and weekly tasks, as well as security procedures.
• Stay vigilant for security threats and take proactive measures to safeguard client systems.
• Actively seek opportunities for improvement and suggest innovative changes that enhance service delivery and operational efficiency.
• Contribute to a culture of continuous learning and growth, improving technical skills and knowledge to better serve clients.

Additional Duties

• Take on other responsibilities as needed, supporting the team and company initiatives in alignment with Tech Legion’s mission to provide outstanding IT support and services.

Benefits:

• 401K retirement
• Travel expenses
• Paid time off
• Flexible Schedule
• Bonuses/Profit Sharing

Schedule:

• Flexible
• On call

Education:

• High school or equivalent (Required)
• Bachelors Degree (Required) or A+ and Network+ Certifications

Experience:

• Active Directory and Domain Services
• Help desk or Customer Service: 1 year
• Server Administration
• Microsoft 365 Administration
• Google Workspace Administration
• VMware or HyperV Administration

Work Location:

• Multiple locations

Work Remotely:

• Some

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Retirement plan

Work Location: In person