Full-time
Camarillo, CA
Job description
Sr IT Support Specialist
Department: Managed Services
Company: Integotec
About Integotec
Integotec is a fast-growing Managed Service Provider (MSP) on a mission to deliver exceptional technology solutions and support for our diverse client base. We believe in a merit-based culture where your hard work and accomplishments don’t go unnoticed. If you’re an experienced IT professional looking to grow, innovate, and make a tangible impact, this might be the perfect role for you!
Position Overview
As an IT Support Specialist at Integotec, you’ll be a driving force in our helpdesk and on-site client interactions. You’ll tackle challenging technical problems, assist with custom applications, and ensure seamless hardware/software deployments. This position is ideal for someone who thrives on variety—every day brings new challenges, and your expertise will be key to our clients’ success.
Key Responsibilities
1. Complex Troubleshooting
· Collaborate with support for intricate hardware/software issues—printers, IoT devices, large copiers, medical tech, network components, and more.
2. Custom Application Support
· Guide users through specialized software platforms and integrations, drawing on your technical acumen.
On-Site Assistance
Conduct in-person support for clients, reinforcing trust and building strong relationships. Deploy new workstations, configure network devices, and ensure efficient software rollouts. Set up endpoints and accounts so new team members can hit the ground running. Maintain an organized stock of desktops, laptops, printers, and other vital equipment. Partner with team members on advanced IT projects that shape our clients’ evolving infrastructures. Translate complex information into easy-to-understand updates for both technical and non-technical stakeholders. Use specialized tools to analyze network performance, troubleshoot bottlenecks, and improve security. Coordinate upgrades, outages, and updates with third-party vendors, acting as a key liaison for our clients. Develop and implement new solutions to simplify workflows and overcome unique technology challenges. Document procedures and solutions to empower team knowledge-sharing and collaboration. Occasionally assist with installations—running cabling, setting up network components, and more. Be part of a rotating on-call schedule for after-hours/weekend support to ensure continuous client uptime. Prepare and configure devices like security cameras, door lock systems, and cloud solutions for rapid deployment. Contribute to a tight-knit group passionate about mentoring, skill development, and collective success. Embrace ongoing learning opportunities to keep your technical and professional toolkit sharp. Pitch in on tasks that support Integotec’s continued growth and client satisfaction.
Why Integotec?
· Hardware & Software Installations
· New User Onboarding
· Inventory Management
· Collaborative Projects
· Technical Communications
· Network Mapping & Diagnostics
· Vendor Relations
· Process Innovation
· Knowledge Base Maintenance
· Professional Services Support
· On-Call Rotation
· Hardware Staging
· Team Collaboration
· Skill Expansion
· Additional Duties
Impact & Growth
Your contributions will shape our clients’ operations, and we provide mentorship and training to help you excel.
Collaborative Environment
Work shoulder-to-shoulder with talented peers who value open communication and celebrate team wins.
Cutting-Edge Technology
Stay ahead of the curve with modern tools and projects that keep your skills fresh.We pride ourselves on being trusted advisors, dedicated to exceeding expectations daily.Join a supportive community that champions your professional journey, recognizes achievements, and fosters growth.
Preferred Qualifications
· Client-Focused Mission
· Positive Culture
· Proven experience in field service or technician roles within IT or related sectors.
· Proficiency with essential network troubleshooting tools and command-line utilities.
· Exceptional problem-solving abilities and strong attention to detail.
· Clear and effective communication skills—written and verbal.
· Ability to manage multiple priorities independently in a fast-paced environment.
Job Details
Job Type: Full-time
Pay: $22.50 - $25.00 per hour
Expected Hours: 40 per week
Benefits:
· Flexible schedule
· Paid time off
· Professional development assistance
· Referral program
Why Join Integotec?
· Merit-Based Culture
· We celebrate initiative and high performance, rewarding those who continually raise the bar.
· Growth Opportunities
· Our rapid expansion translates into real avenues for career advancement and leadership roles.
· Team-Oriented Atmosphere
· We thrive on knowledge sharing, mentorship, and forward-thinking collaboration.We respect your expertise and offer a benefits package that values your contributions.Ready to Elevate Your IT Career?
· Competitive Compensation
If you’re passionate about delivering outstanding service and excited to grow in a dynamic MSP environment, we want to hear from you!
Apply now to become our next Senior IT Support Specialist at Integotec and play a key role in powering technology solutions that drive businesses forward.
Job Type: Full-time
Pay: $22.50 - $25.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Application Question(s):
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
