Help Desk Manager
Mitchell Martin
Full-time
Edison, NJ
Job description
Title: Help Desk Manager
Location: Edison, NJ
Position Type: Full Time
Compensation
Pay Range:$110,000 Per Year
Industry: Financial Services
Job summary:
Key Responsibilities:
IT Service & Support Leadership
Security & Compliance:
Contact Information:
Mark Sandy,[email protected]
Onboarding Expectations:
Learn more about our Onboarding Process here https://youtu.be/rjV_NFYjyY4
EEO Statement:
Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement
Please send resume to [email protected]
#INDTECH
25-68971
Location: Edison, NJ
Position Type: Full Time
Compensation
Pay Range:$110,000 Per Year
Industry: Financial Services
Job summary:
- Seasoned Help Desk Manager/Lead with a strong foundation in end-user support and a proven track record of advancing from frontline help desk operations into full systems administration.
- Adept at managing infrastructure, improving IT processes, and delivering reliable, secure technology services.
- Brings deep hands-on experience with troubleshooting, system configuration, and user enablement, paired with a broader strategic understanding of network, server, and cloud environments.
Key Responsibilities:
IT Service & Support Leadership
- Provide Tier 2 and Tier 3 technical support after progressing from Help Desk roles.
- Mentor junior support staff and help develop standard operating procedures and knowledge base documentation.
- Drive continuous improvement in help desk workflows, ticket resolution processes, and user experience.
- Maintain, configure, and support on-premises and cloud-based systems including servers, virtualization platforms, storage, identity management, and endpoint management tools.
- Administer Microsoft 365, Active Directory, Azure AD, Intune/Endpoint Manager, and related enterprise services.
- Ensure system uptime, performance, and reliability by proactively monitoring and resolving issues before they impact operations.
- Support and maintain LAN/WAN infrastructure, firewalls, wireless networks, VPN, and network security appliances.
- Perform configuration changes, firmware updates, and troubleshooting of connectivity and performance issues.
Security & Compliance:
- Implement and enforce security best practices including patch management, MFA, least-privilege access, and endpoint protection.
- Assist with audits, compliance initiatives (e.g., SOC 2, HIPAA, PCI), and incident response activities.
Contact Information:
Mark Sandy,[email protected]
Onboarding Expectations:
Learn more about our Onboarding Process here https://youtu.be/rjV_NFYjyY4
EEO Statement:
Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement
Please send resume to [email protected]
#INDTECH
25-68971